American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

 

Great earning potential but management is not always supportive to field sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager Business Development in Los Angeles, CA
Current Employee - Manager Business Development in Los Angeles, CA

I have been working at American Express full-time (more than 3 years)

Pros

Strong brand and large earning potential if you meet your sales numbers. Ability to work from home and travel into a specific sales territory. Travel perks are excellent!

Cons

Many of the "mentors" are just trying to receive a high rating in Leadership to ensure their maximum bonus and do not embody the true essence of helping colleagues. As a field sales person you are often left out on your own and do not have the support of experienced Director.

Advice to ManagementAdvice

Promote competent Directors and not just those with top selling records - often times the ability to be a "top producer" does not translate into a "great Director".

Doesn't Recommend
Neutral Outlook
Approves of CEO

2024 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    platinum customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Plantation, FL
    Former Employee - Customer Service Representative in Plantation, FL

    I worked at American Express full-time (more than an year)

    Pros

    Great salary and benefits.The prescription plan offers free maintenance and vitamins.

    Cons

    No support from team leaders or upper management. Huddle/meetings constantly cancelled due to high call volumes. Customer surveys rank/rate you even though the survey is clearly not yours. You are still countable for the survey.

    Advice to ManagementAdvice

    high turner , lack of management presence . I seen my director once in a year and half. He cancelled several skip level meetings. His presence was never on the floor.

    Doesn't Recommend
    No opinion of CEO
  2.  

    An okay place for average performers; communication skills are valued more than analytical skills in most functions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY

    I have been working at American Express full-time (more than 5 years)

    Pros

    It can be a good place to work for those who want to stick around for a long time.

    Cons

    Compensation is rather flat across performance bands; top performers and piggybackers are given marginal differences

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for American Express

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