There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Great earning potential but management is not always supportive to field sales

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager Business Development in Los Angeles, CA
Current Employee - Manager Business Development in Los Angeles, CA

I have been working at American Express full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Strong brand and large earning potential if you meet your sales numbers. Ability to work from home and travel into a specific sales territory. Travel perks are excellent!

Cons

Many of the "mentors" are just trying to receive a high rating in Leadership to ensure their maximum bonus and do not embody the true essence of helping colleagues. As a field sales person you are often left out on your own and do not have the support of experienced Director.

Advice to Management

Promote competent Directors and not just those with top selling records - often times the ability to be a "top producer" does not translate into a "great Director".

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  1. Helpful (2)

    Long days and pay detmined by reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great name 27 Vacations days in the first year

    Cons

    Surveys determine your path in the company Boring environment Stuck on the phone for 7 hours a day listening to customers complain. Very unfair the way they use surveys. If a customer calls someone and that person was not able to help them so they transfer to you that means you get the survey from that customers whole experience. If its bad it will affect your numbers and not that of the person who transferred. Were many times when the survey read she was this and she was that and I am a guy.

    Advice to Management

    Make the day more enjoyable. Change surveys so that ccp is not responsible for another call


  2. Good leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ

    I worked at American Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good salary and benefits; positive work experience

    Cons

    shift to temporary work spaces could adversely affect morale and teamwork


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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