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1 person found this helpful  

Good company but the expectations of management are out of control.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Project Manager  in  Markham, ON (Canada)
Current Employee - Project Manager in Markham, ON (Canada)

I have been working at American Express full-time for more than 10 years

Pros

Great group of people, virtual office, flex hours

Cons

Responsibilities keep getting added and management expectation that you should do more keeps increasing. Salary increases are virtually non-existent.

Advice to ManagementAdvice

Employees are getting burned out because their colleagues are getting displaced and this is leading to a lot of stress. Wake up and see that people are working all hours and this is not healthy.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1870 Other Employee Reviews for American Express (View Most Recent)

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  1. 4 people found this helpful  

    Frightening place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  London, England (UK)
    Former Employee - Business Analyst in London, England (UK)

    I worked at American Express full-time for more than 5 years

    Pros

    a) Lots of opportunities to move around the business - different locations, different business units
    b) They like to promote work-life balance and can offer flexible working practices
    c) Your co-workers are generally really nice people

    Cons

    a) People move around the business a lot and therefore if you leave Amex, it can be a challenge to explain what you actually did throughout your entire time at the company
    b) People work very hard and long hours at the company - to save money they like people to look after multiple geographies which means lots of late night / early morning conference calls etc
    c) People either stay a long time or realise that they can make more money elsewhere. There is quite a high churn rate of people due to constant restructurings, people leaving which means that the workforce is kept relatively young (and cheap). There aren't that many older people in the office - unless you are a Director (or above)
    d) The company likes to consider themselves ethical and respecting employees but there are examples of double standards - nepotism, getting rid of people they don't like, and unethical business practices to achieve sales quotas.
    e) They've slowly cut back on compensation - bonuses and pay rises are derisory and they no longer give out stock options. My non-contributory final salary pension has now turned into a stakeholder pension!
    f) They have a very short-term view of business - everything revolves around 1-year goals - which means that they don't like to risk any long-term projects. Effectively, because of the annual review process you only have 9-months in any given year to make your targets.
    g) Don't be surprised if you get a new boss every year - they restructure a lot!
    h) They don't spend as much money on training as they used to

    Advice to ManagementAdvice

    Listen to your employees and start living the values you espouse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Amex Sydney, AUS (GCC) - One of the worst places I've worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Sydney (Australia)
    Former Employee - Sales Manager in Sydney (Australia)

    I worked at American Express full-time for less than a year

    Pros

    Met some good people (colleagues) that I'm still in touch with.

    Cons

    Managers were absolutely clueless in how to conduct business and motivate people. What a horrible place. I've found it typical of Sydney. Limited intellectual capability and no management skills what so ever.

    Advice to ManagementAdvice

    Don't think you can fix this. Would enjoy the "reputation" of Amex that exists with customers while it still exists. Internally, Amex is a horrible company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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