There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Great company with consistently smart people

  • Senior Management
  • Culture & Values
Current Contractor - Marketing Director in London, England (UK)
Current Contractor - Marketing Director in London, England (UK)

I have been working at American Express as a contractor

Pros

Smart colleagues; interesting work; decent pay; clear process to setting goals and measuring success.

Cons

Processes can be wearying when you want to move forward quickly. Some employees (like all companies) care too much for their own advancement (like all companies).

Advice to Management

Keep hiring good people and work to advance internal employees who will dedicate themselves to the company.

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  1. Great company, great culture but heavy workloads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Director in City of London, England (UK)
    Current Employee - Director in City of London, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Pros

    Amazing global career opportunities! Good culture

    Cons

    Heavy workloads, pay not competitive

    Advice to Management

    Encourage work life balance

  2. Helpful (4)

    Frightening place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in London, England (UK)
    Former Employee - Business Analyst in London, England (UK)

    I worked at American Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    a) Lots of opportunities to move around the business - different locations, different business units
    b) They like to promote work-life balance and can offer flexible working practices
    c) Your co-workers are generally really nice people

    Cons

    a) People move around the business a lot and therefore if you leave Amex, it can be a challenge to explain what you actually did throughout your entire time at the company
    b) People work very hard and long hours at the company - to save money they like people to look after multiple geographies which means lots of late night / early morning conference calls etc
    c) People either stay a long time or realise that they can make more money elsewhere. There is quite a high churn rate of people due to constant restructurings, people leaving which means that the workforce is kept relatively young (and cheap). There aren't that many older people in the office - unless you are a Director (or above)
    d) The company likes to consider themselves ethical and respecting employees but there are examples of double standards - nepotism, getting rid of people they don't like, and unethical business practices to achieve sales quotas.
    e) They've slowly cut back on compensation - bonuses and pay rises are derisory and they no longer give out stock options. My non-contributory final salary pension has now turned into a stakeholder pension!
    f) They have a very short-term view of business - everything revolves around 1-year goals - which means that they don't like to risk any long-term projects. Effectively, because of the annual review process you only have 9-months in any given year to make your targets.
    g) Don't be surprised if you get a new boss every year - they restructure a lot!
    h) They don't spend as much money on training as they used to

    Advice to Management

    Listen to your employees and start living the values you espouse

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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