American Express

www.americanexpress.com
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1 person found this helpful  

CCP

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at American Express full-time (more than 5 years)

Pros

Great pay, vacation and benefits

Cons

hard to move around, secretive department heads, too many politics, stuck up personalities in departments that aren't customer facing (analysts, training, etc)

Advice to ManagementAdvice

Stop making CCPs feel threatened if they voice their opinion, stop restructuring so much to where people never feel secure in their job, be more friendly

Recommends
Neutral Outlook
Approves of CEO

2190 Other Employee Reviews for American Express (View Most Recent)

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  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Risk Manager in Phoenix, AZ
    Current Employee - Senior Risk Manager in Phoenix, AZ

    I have been working at American Express full-time (more than 3 years)

    Pros

    Nice family - work life balance. Reasonable compensation. If you provide value to the company, appreciation follows.

    Cons

    Sometimes, the promotion/hiring decisions for leadership positions are terrible. Buddy system works. Right now, I am not interested in leadership level positions but this could be an issue for me in the future.

    Advice to ManagementAdvice

    Think twice before hiring directors.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This is a great organization as long as you are willing to work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC

    I worked at American Express full-time (more than 10 years)

    Pros

    fair compensation for average performers, great bonuses for top performers. Lots of opportunity to grow, develop and contribute. The best bosses are passionate, and will demand a high level of performance-- and it will be rewarded. Effort is good, but not as good as actually getting results. The scope of the company is so great, that if you are open to different areas, relocation, etc, and do what it takes to meet goals and contribute--the rewards are great.

    Cons

    There are politics to deal with, and sometimes "flavor of the month" can get frustrating. These downsides are minor in comparison to the many positive aspects.

    Recommends
    Positive Outlook
    Approves of CEO
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