American Express

  www.americanexpress.com
Work in HR? Unlock Free Profile

1776 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

 

Excellent place to work

Anonymous Employee (Current Employee) Phoenix, AZ

ProsFlexible work arrangements, great promotional opportunities, facilities close to 101, and great salary in comparison to similar to positions w. other companies.

Conspromoting fast isn't always a good thing here. Internal promotions do not always get paid the same as an external hire. Promotion salary increased is capped at a small percentage - exceptions are required for anything above the usual percentage.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Great company, but its a toss up as to the quality of training and your manager.

    Customer Care Professional (Former Employee) Phoenix, AZ

    I worked at American Express full-time for less than a year


    Pros: Great benefits and a lot of resources on-site like cafeteria, nurse… Cons: While nice, some manager styles are not ideal resulting in training that isn't successful. Contradicting or completely false information from different coaches and an inability… Advice to Senior Management: If you ask for feedback, actually listen to it and apply it to the situation. And don't ask for that feedback after it is too… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great Benefits and Perks, Upper Management needs to re-think Metrics

    Corporate Services Operations Tier III (Current Employee) Phoenix, AZ

    I have been working at American Express full-time for less than a year


    Pros: Great benefits. Frequent gifts and lunches. Free flu… Cons: Customer surveys count against representative even if they were for technical issues or another rep. Direct management has no control over surveys… Advice to Senior Management: Re-think the survey and metrics system. Stop treating reps as… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
There are newer reviews on American Express.

Worked for American Express? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.