American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

2 people found this helpful  

Hit and miss, but still love this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Representative in Sydney (Australia)
Current Employee - Customer Care Representative in Sydney (Australia)

I have been working at American Express full-time (more than an year)

Pros

Competitive pay for entry level staff, upper management have an open door policy and they actually know who you are.

Cons

Too much double and triple handling to get things done. Nothing is a simple process... The computer systems don't talk to each other and what should be a quick and simple task, needs to be re done iin multiple systems that are not always reliable. This company often changes systems and procedures for the worse, instead of simplifying and improving processes they become more complicated.

Advice to ManagementAdvice

If your team is unhappy with their team leader - do something about it in a timly manner!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2024 Other Employee Reviews for American Express (View Most Recent)

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  1.  

    Great work-life balance

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Lots of roles and opportunities with great work-life balance.

    Cons

    Very competitive, way too much networking to get your next role.

  2.  

    Great Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at American Express full-time (more than 5 years)

    Pros

    * Approachable leadership team who are willing to listen
    * Consistent with the messages they deliver across the business
    * Work life balance
    *Professionalism

    Cons

    *leadership team can be quite 'clicky' across different business units- which sends the message it is who you know, not what you know that is important to get a promotion.

    Recommends
    Approves of CEO
There are newer employer reviews for American Express

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