American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

1 person found this helpful  

Loved the job and the org .....hated the management hypocrisy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior BSA in Scottsdale, AZ
Former Employee - Senior BSA in Scottsdale, AZ

I worked at American Express as a contractor (less than an year)

Pros

great training. Great hours. work life balance in place... Loved my responsibilities.

Cons

Deeply saddened by the games and hypocrisy of some of the management.

Advice to ManagementAdvice

look beyond the differences between yourself and your hires. Keep your religious views and judgements to yourself.

Recommends
Positive Outlook
Approves of CEO

2032 Other Employee Reviews for American Express (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Home Based CCP agents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Hartford, CT
    Former Employee - Customer Care Representative in Hartford, CT

    I worked at American Express full-time (more than an year)

    Pros

    Great pay and benefits. Wonderful health packages.

    Cons

    Call taking week 3 with out full training. Customers not referring company to a friend in surveys count against you.

    Advice to ManagementAdvice

    Hire instructors who have taught virtual. Provide navigational learning tools to agents. Change your metrics to reflect fairly. Surveys should be read and agents should not be held accountable for whether a customer would refer the company to a friend. Call handling time should be a reachable goal.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    was alright

    Current Employee - Business Analyst in Dallas, TX
    Current Employee - Business Analyst in Dallas, TX

    I have been working at American Express full-time (more than 3 years)

    Pros

    great place to work at and good people

    Cons

    has been a very demanding job

    Advice to ManagementAdvice

    help employee with decision making

There are newer employer reviews for American Express

Work at American Express? Share Your Experiences

American Express

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.