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3 people found this helpful  

Amex technology group -- great but shrinking in the US

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Various Including Programmer and Director  in  Phoenix, AZ
Former Employee - Various Including Programmer and Director in Phoenix, AZ

I worked at American Express full-time for more than 5 years

Pros

They are extremely supportive of work/life balance, offering flextime and work at home options. They are a very stable, mature company who treat their employees with respect and courtesy. As a result, they have a freakishly low turnover rate. I used to wonder how they managed to make money with all the employee coddling they do... but they make money hand over fist, year after year.

Cons

Like most tech groups, they are outsourcing a TON of jobs to India. This creates a lot of stress for US-based employees, who struggle with both time differences and culture/language obstacles. Amex goes on a 12-18 month cycle of layoffs, and they seem to be getting deeper and more frequent. People don't often quit the company, but the constant spectre of layoffs feels like a game of Russian roulette sometimes.

Because the company is so mature, they have very rigid processes. They're trying to establish an entrepreneurial splinter group to develop mobile applications to stay competitive, and they've deliberately kept it separate from the rest of Technologies so it can function more like a west coast start-up company. However, peeps who are used to the silicon valley atmosphere will HATE Amex unless they get into that one mobile dev group.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for American Express

  1. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at American Express full-time for more than 10 years

    Pros

    Extremely secure company under great leadership from Ken Chenault
    Great work life balance
    Excellent corporate social responsibility
    As long as you are willing to relocate, there is great opportunity for career growth in almost any line of work. From marketing, sales, operations, financial, leadership, travel, technology, international, almost anything.

    Cons

    Terrible IT dept which can be frustrating
    No other Cons that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Customer & Employee Focused
    Strives to do the right thing

    Cons

    Doing more with less is prevalent

    Advice to ManagementAdvice

    Some poor leadership amongst the ranks

    Recommends
    Neutral Outlook
    Approves of CEO
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