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4 people found this helpful

Amex technology group -- great but shrinking in the US

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Various Including Programmer and Director in Phoenix, AZ
Former Employee - Various Including Programmer and Director in Phoenix, AZ

I worked at American Express full-time (more than 5 years)

Pros

They are extremely supportive of work/life balance, offering flextime and work at home options. They are a very stable, mature company who treat their employees with respect and courtesy. As a result, they have a freakishly low turnover rate. I used to wonder how they managed to make money with all the employee coddling they do... but they make money hand over fist, year after year.

Cons

Like most tech groups, they are outsourcing a TON of jobs to India. This creates a lot of stress for US-based employees, who struggle with both time differences and culture/language obstacles. Amex goes on a 12-18 month cycle of layoffs, and they seem to be getting deeper and more frequent. People don't often quit the company, but the constant spectre of layoffs feels like a game of Russian roulette sometimes.

Because the company is so mature, they have very rigid processes. They're trying to establish an entrepreneurial splinter group to develop mobile applications to stay competitive, and they've deliberately kept it separate from the rest of Technologies so it can function more like a west coast start-up company. However, peeps who are used to the silicon valley atmosphere will HATE Amex unless they get into that one mobile dev group.

Recommends
Positive Outlook
Approves of CEO
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  1. 3 people found this helpful

    Job security is unstable / Too many Indians....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Technical Architect in Fort Lauderdale, FL
    Current Employee - Lead Technical Architect in Fort Lauderdale, FL

    I have been working at American Express full-time (more than 8 years)

    Pros

    Variety of jobs in Technologies if you can get it.

    Cons

    Amex loves the low cost off-shore model. They gain the experience on Amex platforms, then come and take the jobs. Would you rather higher someone that know the platforms, than someone who does not? I am sure more than 50% of Technologies employees are Indian.

    Advice to ManagementAdvice

    Higher local people and keep the jobs in the US. Does the culture of 12 - 15 hour days really mean work life balance? Is it just the Indian culture that allows for that and Amex loves to exploit that?

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager - Risk Management in Phoenix, AZ
    Current Employee - Senior Manager - Risk Management in Phoenix, AZ

    I have been working at American Express full-time (more than 3 years)

    Pros

    Very good work life balance. Values your education. Reasonable pay for Phoenix standards.

    Cons

    Management makes strange promotion decisions. Hiring and laying off seem to be cyclical based on the economy.

    Advice to ManagementAdvice

    Maintain a more stable level of employment.

    Recommends
    Neutral Outlook
    No opinion of CEO
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