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Helpful (4)

Amex technology group -- great but shrinking in the US

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Various Including Programmer and Director in Phoenix, AZ
Former Employee - Various Including Programmer and Director in Phoenix, AZ

I worked at American Express full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

They are extremely supportive of work/life balance, offering flextime and work at home options. They are a very stable, mature company who treat their employees with respect and courtesy. As a result, they have a freakishly low turnover rate. I used to wonder how they managed to make money with all the employee coddling they do... but they make money hand over fist, year after year.

Cons

Like most tech groups, they are outsourcing a TON of jobs to India. This creates a lot of stress for US-based employees, who struggle with both time differences and culture/language obstacles. Amex goes on a 12-18 month cycle of layoffs, and they seem to be getting deeper and more frequent. People don't often quit the company, but the constant spectre of layoffs feels like a game of Russian roulette sometimes.

Because the company is so mature, they have very rigid processes. They're trying to establish an entrepreneurial splinter group to develop mobile applications to stay competitive, and they've deliberately kept it separate from the rest of Technologies so it can function more like a west coast start-up company. However, peeps who are used to the silicon valley atmosphere will HATE Amex unless they get into that one mobile dev group.

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  1. Helpful (2)

    Finance at Amex. Not the place it used to be....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in New York, NY
    Current Employee - Finance Director in New York, NY

    I have been working at American Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people here are still great - Smart, fun, competitive but not cut-throat. And diverse too.

    Cons

    This is not the Amex I joined 5+ years ago. Everyone is expected to work longer, harder, with less pay and opportunities for movement. Morale is weak. Senior leadership in Finance is extremely demanding but for no good reason. Leadership does not know how to prioritize even though it's a constant focus. Many leaders are selfish and very focused on their own reputation/ego, pushing unnecessary work down to the teams . Work-life balance is now practically non-existent, although it is always a goal every year.

    Advice to Management

    There are still lots of great and talented people in Finance that leadership is slowly pushing out of the company. The collaborative, relationship-building culture is being replaced with short-term, selfish attitudes. Management needs to open their eyes and see what is happening and really focus on their supposed goal of developing and retaining talent.


  2. Helpful (2)

    Stability - not so much

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    1 - Benefits
    2- Compensation
    3 - At lower levels - the ability to move to around between jobs every 18 months to experience and learn new things

    Cons

    - No stability - constant lay offs and organizational change. Your future depends on which way the wind is blowing that year
    - If not based in NYC and at an upper level - good luck
    - Very siloed

    Advice to Management

    Try doing some longer term (more than 1 year) strategic planning and right size your staff rather than being on the lay off and subsequent rehire merry-go-round constantly.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

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