American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

 

Awesome place to work!

Current Employee - Director in New York, NY
Current Employee - Director in New York, NY

I have been working at American Express full-time (more than 10 years)

Pros

Great company, great brand, great culture and very employee friendly

Cons

Very slow at making decisions, speed to market

Advice to ManagementAdvice

Try to foster collaboration across units to increase speed to market

Recommends
Approves of CEO

1987 Other Employee Reviews for American Express (View Most Recent)

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  1. 2 people found this helpful  

    10+ years in the international card business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at American Express full-time (more than 10 years)

    Pros

    Amazing group of employees in the International business with a very entrepreneurial spirit given the smaller size compared to US business. Relatively good worklife balance although as resources are getting tighter that is changing.

    Cons

    Tough environment and big shift in senior management driving a change for the worse in the culture. Compensation benefits are not great. More and more jobs moving offshore.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    I prefer being in jail over working here again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT

    I have been working at American Express full-time (more than an year)

    Pros

    Great benefits and ok pay. I loved the cafeteria. The people who worked there were super friendly and nice. Amazing training. I knew what I was dong on the phones and it gave me confidence when I talked to customers. The equipment and office tools were amazing. I loved my office space they gave me.

    Cons

    If you don't like being micro managed about every little thing you do, don't work here. This job knew when you were going to the bathroom and if you didn't get back on the phones in time, a ton of managers would harass you about it.

    This company is all about politics, drove me crazy. I worked customer service which is amazing for the customer but the employees are all under appreciated and burnt out and management doesn't care. They also have a meeting were you sit and listen to your calls in a room with the area president and your manager and his manager of the company, can we say stressful job people! If they weren't so strict about the time you spent there and would actually get to know the employees and not treat them like robots, it would have been better. The schedules were a joke, basically the people who would kiss upper managements butts got promoted and got the schedules they wanted. It wasn't the most skilled employees like they say when they hire you. I hear other departments in the company are better but this department is horrible and all about who is friends with the boss.

    Advice to ManagementAdvice

    Get a life and stop sucking up to your boss above you. Fake and non genuine robots is what I think of the customer service managers at AMEX. Unless someone from upper management is around they don't care about you. Take care of the people below you and stop sucking up to your boss all the time in front of us. Management there is very selfish and all about advancing in their careers, they don't care like they say do and its a problem.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for American Express

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