American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

 

Its one of the best organisation i have worked so far in my carrier

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Master Credit Analyst in Gurgaon, Haryana (India)
Former Employee - Master Credit Analyst in Gurgaon, Haryana (India)

I worked at American Express full-time (more than an year)

Pros

Its transparent & its values describe the whole organisation

Cons

its a perception based organisation..lack of humanity

Advice to ManagementAdvice

balance your services globally for exp : USA -Rest of the world.

Recommends
Neutral Outlook
Approves of CEO

2026 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    Excellent...one of the best service brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Best work life balance and flexibility

    Cons

    Yet to find.....have not seen any

    Advice to ManagementAdvice

    Need to encourage good performers

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Awful company with a bad culture and poor management practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Sydney (Australia)
    Former Employee - Manager in Sydney (Australia)

    I worked at American Express full-time (more than 3 years)

    Pros

    - Good training to manage up well and learn about personal brand
    - Good work life balance on the whole. Working day between 8am-6pm

    Cons

    - Stack performance ratings unfortunately inhibits collaboration and innovation
    - Poor management practices- army style ranking. This inhibits innovation and demoralises many employees. Unfortunately, the different ranks are not equal, so you could have a person in a lower rank with a larger and more senior role than somebody in a higher rank. Also you can have people in the same rank with 2 years experience up until 15 years. However, they are both treated as being at the same level of experience.
    - Poor pay and is a lot lower than competitors
    - It's all about who you know, not what you know
    - Tenured professionals end up getting promotions over more experienced and more intelligent less tenured people
    - Senior management are very arrogant and think you are too far beneath them to even say hello
    - Senior management don't have enough business experience to lead or manage a business as they've all just worked their way up the chain and have been promoted due to tenure
    - Poor technology and systems make the company very slow to react
    - Performance reviews are based on who management like opposed to who has delivered more value to the business

    Advice to ManagementAdvice

    - Ensure you are transparent to employees during the interview process to ensure they are aware of stack performance and the army ranks that you have in place. This type of culture is not suitable for innovative and collaborative types of people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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