There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (13)

Great company- one of the best work at home positions I have had

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Home Based Customer Service
Current Employee - Home Based Customer Service

I have been working at American Express full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

American Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

Cons

Incoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

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  1. Helpful (3)

    Customer Care Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Care Professional
    Former Employee - Customer Care Professional

    I worked at American Express full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    great pay, I loved the co workers I had; with the exception of management

    Cons

    The horrendous training will get you fired.

    Advice to Management

    Learn how to train employees


  2. Helpful (2)

    Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home and great benefits

    Cons

    Nothing really because I like it there


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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