There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (14)

Great company- one of the best work at home positions I have had

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Home Based Customer Service
Current Employee - Home Based Customer Service
Recommends
Positive Outlook
Approves of CEO

I have been working at American Express full-time (More than a year)

Pros

American Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

Cons

Incoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

Other Employee Reviews for American Express

  1. good company to start with for career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    international market exposure and marketing strong

    Cons

    layoff often and low salary

    Advice to Management

    more investment on employee and salary increase


  2. After a decade of service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenixville, PA
    Former Employee - Customer Service Representative in Phoenixville, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    In the begining an amazing company to work for...very work life balanced.

    Cons

    Management changed...schedule restrictions. Stopped caring about the person only about the numbers. Not a lot of room for advancement.

    Advice to Management

    go back to how it was.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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