American Express
3.6 of 5 1,591 reviews
www.americanexpress.com New York, NY 5000+ Employees

1591 Employee Reviews (View Most Recent)

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11 people found this helpful  

Great company- one of the best work at home positions I have had

Home Based Customer Service (Current Employee)

I have been working at American Express full-time for more than a year

ProsAmerican Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

ConsIncoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
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Great company to start & end a career with!!

Senior Manager (Current Employee)
Salt Lake City, UT

I have been working at American Express full-time for more than 5 years


Pros: Given its relatively large size, moving into other groups or organizations to keep the work fresh is very common. Top performers can have their… Cons: ...can be bureacratic given its undeniably larger corporate nature, but less so than similarly large organizations. It is a public company with dedication to… Advice to Senior Management: Little to none. I'd love to get more advice… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Customer Care Professional

Customer Care Professional (Former Employee)

I worked at American Express full-time for less than a year


Pros: great pay, I loved the co workers I had; with… Cons: The horrendous training will get you fired. Advice to Senior Management: Learn how to train employees No, I would not recommend this company to a friend More

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American Express – Why Work for Us?

What will you do #foraliving? Welcome to American Express. Here we encourage everyone who works with us to do what they love with pride, share their innovations, and realize their full potential by helping other people… Full Overview

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