There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

Depending on what you want out of your job/career, Amex could be a great fit

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Express full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

- genuinely good people are your coworkers
- cares strongly for the end customer
- deep respect for personal life situations (e.g., children, sexual orientation, etc)
- great nyc benefits (e.g., Tribeca Film Festival employee promotions, free admission to major museums, etc)
- fairly good health center
- large company -- if you look for a specific role, it probably exists somewhere

Cons

- compensation for stellar employees is lacking, producing a culture of employees with mediocre levels of ambition
- hard to "get rid of lemons", so you'll likely end up working with some bad apple(s) that you can't avoid
- very director- and vp-driven office/team norms where you could find yourself working for a leader who is very pro or very against working virtually or a leader who is very into facetime or not which vastly changes your expected hours in the office

Advice to Management

- promoting from within should render comparable compensation to hiring externally; this will result in appropriately rewarding and motivating existing employees to put forth their best work.

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  1. AMEX has a Great Work Environment !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are very supportive and work with you on your career development.

    Cons

    Not many cons if any. In fact I can't think of one at the moment.

    Advice to Management

    None.


  2. Working at Amex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative In Alex Rewards Department in Jacksonville, NC
    Former Employee - Customer Service Representative In Alex Rewards Department in Jacksonville, NC

    I worked at American Express full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get a lot of experience in customer service. It is nice to get to talk to all kinds of different people . Has call centers in a lot of different places , allows you to travel .

    Cons

    They don't pay that well for customer service reps.
    The bonuses are almost impossible to receive .

    Advice to Management

    Should value your customer service reps more , because they take care of your customers. Give them more benefits than you give them , because the job is very stressful ,its not easy dealing with people that get mad,scream , and curse you , cause they are already in a bad mood . Also make it easier for the customer to get to the right dept ( i.e. automated phone system ).


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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