American Express

  www.americanexpress.com
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1914 Employee Reviews (View Most Recent)

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great leadership development, culture

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vice President Marketing  in  New York, NY
Current Employee - Vice President Marketing in New York, NY

Pros

talented people, good work/life balance, collaborative environment, cares about customers, has launched some cool stuff -- couponless offers through facebook, etc., leader in payments with affluent customers (company is well positioned)

Cons

challenging regulatory environment, highly matrixed, difficult to pursue breakthrough innovation in any sustained way (start a project, end a project, prioritize, deprioritize) except for in a few select teams.

Advice to ManagementAdvice

it's difficult to run an agile project (multiple phased releases) with our funding process -- CBA covers phase 1, but hard to get phase 2 or phase 3 funded. So if one is diligent about launching the MVP, the rest of the product enhancements go on hold. This needs to change to support sustained innovation

Recommends
Neutral Outlook
Approves of CEO

Other reviews for American Express

  1.  

    I enjoy the flexibility and work environment that AmEx has created.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst  in  Phoenix, AZ
    Current Employee - Senior Programmer Analyst in Phoenix, AZ

    Pros

    -Great leadership and colleagues in the team
    -Good working experience
    -Good benefits
    -Flexibility regarding working from home

    Cons

    -More room for promotions/career growth would be better
    -Health insurance is not the best (High Deductible Health Plan)

    Advice to ManagementAdvice

    Adding more perks and benefits would increase employee morale. I know the company cannot mimic Google, but something along those lines would be better. The HDHP health plan we have is not ideal and we had much better health insurance before.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Long time employee, grew up with the company. Survived many random reductions in force that were cosmetic in effect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Business Development
    Current Employee - Director, Business Development

    Pros

    Great culture of values. Recognizable brand. Respected by merchants. Broad spectrum of sales opportunities.

    Cons

    Unclear direction commonly, duplication of sales channels

    Recommends
    Positive Outlook
    Approves of CEO
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