American Express

www.americanexpress.com
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There are newer employer reviews for American Express

1 person found this helpful  

Great work/life balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Express full-time (more than 8 years)

Pros

Great colleagues and flexible work arrangements.

Cons

Tedious paper work/trail as part of day to day work.

Recommends
Positive Outlook
No opinion of CEO

2203 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    Finance Summer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Finance Intern in New York, NY
    Current Intern - Finance Intern in New York, NY

    I have been working at American Express as an intern (less than a year)

    Pros

    Great work-life balance and company looking for employees who are there to stay making it a good workplace overall.
    Multinational firm with opportunities in a number of businesses and geographies

    Cons

    Slow pace of career progression and possibly low level of challenge and stimulation at work from the organizational matrix

    Advice to ManagementAdvice

    Upper management responsive to new hire reaching out to know more about what they do

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Just not what I expected as a home based customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Service Professional
    Current Employee - Home Based Customer Service Professional

    I have been working at American Express full-time (less than a year)

    Pros

    Pay and bonuses are great, flexible time off, get to work from home.

    Cons

    Currently looking for another job mainly because I am so bored. The calls are back to back with mostly upset customers. Usually get about 30 calls an hour and it makes the days seem so long. Also the breaks are so short. So much relies on the customer surveys and it makes my postion stressful bc TL is constantly listening and trying to find a way to get excellent surveys. Hard to get excellent surveys from upset customers but there is a technique to it. Also the heath insurance is aweful. Research high deductible health insurance before applying for this job. So worried about having a major illness because I would have to pay so much money.

    Advice to ManagementAdvice

    Explore a way for customers to voice their complains without having to ask for a supervisor or complaining through surveys.

    Recommends
    Neutral Outlook
    Approves of CEO
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