There are newer employer reviews for American Express

Working at American Express

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Systems Analyst in Phoenix, AZ
Former Employee - Business Systems Analyst in Phoenix, AZ

I worked at American Express full-time (more than a year)

Pros

The work culture is very competitive and fast-paced which I found very challenging and enjoyable. I got to learn technical as well as financial concepts and processes and I enjoyed working at American Express.

Cons

Some processes are slow. Maybe if they improve them it will become a best place to work at.

Advice to ManagementAdvice

Speedup the processes and include some new techniques

Recommends
Positive Outlook
Approves of CEO
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  1. 9 people found this helpful

    Contradictory messages + ambiguous goals + continual layoffs = miserable employee experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Technical Delivery in Phoenix, AZ
    Current Employee - Director - Technical Delivery in Phoenix, AZ

    I have been working at American Express full-time (more than 10 years)

    Pros

    Used to be a wonderful place to work. Employees were treated fairly, collaboration was rewarded, and a joint sense of accomplishment was obtained at all levels. It is a great place to work if you are a "yes" man, and used to work for an Indian outtasking company.

    Cons

    Steady stream of top performers are leaving the company.
    Two layoffs in the past two years in technologies has created a streched and stressed environment for those left behind. The work didn't go anywhere, just the employees.
    Lack of empowerment in leadership has created non-responsive leaders and high frustration levels.
    Performance management process discourages building high performing teams, due to forced "low performer" ratings, despite actual performance.

    Advice to ManagementAdvice

    Your employees make a difference to the success of the company. $20+ million dollar exectuve bonuses obtained by continual head count reduction only reinforces your out right disregard for the employee base. When was the last time you sat down with an employee at the director level or below and learned their name and what drove them to achieve high performance in technologies?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Plantation, FL
    Former Employee - Customer Care Representative in Plantation, FL

    I worked at American Express full-time (more than a year)

    Pros

    lots of events, great pay

    Cons

    no appreciation for the "little people"

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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