There are newer employer reviews for American Express

Helpful (1)

Great company to work with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Professional in Fort Lauderdale, FL
Current Employee - Customer Care Professional in Fort Lauderdale, FL

I have been working at American Express full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good pay rate, great benefits, high customer service standards

Cons

The work schedules may be difficult to handle, and only the top performers in the company get to choose their schedules

Advice to Management

Ensure that a good balance is maintained between business profitability and the general health of your greatest asset; the employees

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  1. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance, Treats employees with respect

    Cons

    Benefits, No bonus scale for associates

    Advice to Management

    Remember that without your associate, you wouldn't be making the bonus you make. Think about sharing with others.

  2. Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Management in Greensboro, NC
    Current Employee - Client Management in Greensboro, NC

    I have been working at American Express full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    American Express pays handsomely, provides invaluable training, and provides great benefits. They also give a large amount of vacation and sick time. They reward loyalty and performance handsomely.

    Cons

    Fast-paced environment ends up as a high stress environment as performance stats are nitpicked by management. Performance measurements also change frequently, making long term success an ongoing transitional process.

    Advice to Management

    Employees should have a clearer view of the company's path.

There are newer employer reviews for American Express

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