There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

Helpful (1)

Great company to work with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Professional in Fort Lauderdale, FL
Current Employee - Customer Care Professional in Fort Lauderdale, FL

I have been working at American Express full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good pay rate, great benefits, high customer service standards

Cons

The work schedules may be difficult to handle, and only the top performers in the company get to choose their schedules

Advice to Management

Ensure that a good balance is maintained between business profitability and the general health of your greatest asset; the employees

0 reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Great company if you are on the Merchant side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at American Express full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great top leadership, great benefits, great brand, smart colleagues, good culture

    Cons

    Corporate Card, too much politics, Travel, not core business, employees treated as such

    Advice to Management

    Dump travel and get serious about leadership on the Corporate side, and progressing people based on skill and contribution and not who they know

  2. Helpful (1)

    Is AXP a good place to work?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Phoenix, AZ
    Current Employee - Senior Project Manager in Phoenix, AZ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    AXP is results-driven company, so things get done. Some training is available to employees, but most learning is on-the-job. You can move around relatively easily through networking, but Director and above must stay in job for a minimum of 24 months.

    Cons

    Employee to Contractor ratio is too low, rotation rate of contractors too high. Result = resources continually have a high learning curve. Business-driven end dates only move to avoid complete failures and resources are expected to work very long days and weekends to deliver on time.

    Advice to Management

    Be proactive vs reactive, but to avoid disruptions, avoid sweeping changes.

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

Work at American Express? Share Your Experiences

American Express

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.