There are newer employer reviews for American Express

 

Excellent company culture, opportunity for advancement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director  in  New York, NY
Former Employee - Director in New York, NY

I worked at American Express full-time for more than 10 years

Pros

Support for work / life balance; flexible working arrangements, opportunity for advancement.

Cons

Constant reengineering and layoffs - highly political environment

Advice to ManagementAdvice

Continue to listen to the field and the voice of the employee

Recommends
Positive Outlook
Approves of CEO

1876 Other Employee Reviews for American Express (View Most Recent)

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  1. 6 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Phoenix, AZ
    Former Employee - Senior Manager in Phoenix, AZ

    I worked at American Express full-time for more than 5 years

    Pros

    Compensation is comparable to the industry.

    Cons

    If you look at the organizational chart you will see that Indian VPs have Indian employees. You will see that Chinese have Chinese employees. If you are not Indian you may have to ask one of your Indian friends to ask an Indian team to do something. If you ask the team directly they may not reply. Some teams are great; some won't do anything unless you are Indian. It's disheartening, if you were born in the U.S. or came at an early age you won't be prepared for the tribalism.

        Be leery of the top ten places to work rankings. Notice that it is very often based on diversity. You have race based, gender based, country of origin based organizations in AMEX and even things like women's leadership book clubs. You will receive notifications from VPs saying they want to promote more women.

         Pay attention to all the comments about re-orgs. At least one a year. At first they got rid of the under-performing employees. Now it is anybody.

         Some teams have bottom up initiatives. You create your own opportunity. At the end of the year you get evaluated on your work. Others, though, are run by the whims of the leadership. You will chase bad idea after bad idea. Leadership will squash anything that is not originally theirs. You will become inefficient by templates, formats, MIS requirements, changing priorities, and unresponsive capabilities teams. You will spend five minutes of analysis and five days on putting together a presentation. Then months will be spent on low or negative valued alterations Driving implementation is not a priority for these types of teams. No prioritization or consideration of opportunity costs. At the end of the year you get evaluated on how lucky a guess the leadership made.

    If the job requires a Ph.D. and you get a rigorous technical interview don't assume that the work is engaging. You may very well find that the most engaging thing you do is addition. It can be a real bait and switch.

    Advice to ManagementAdvice

    Allow the professionals you hire to do their job. Value their time and it will be valuable. Don't hire Ph.Ds to do the work of undergrads. Doesn't anyone find the organizational chart suspicious?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great Entry Level Corporate Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at American Express full-time for more than 5 years

    Pros

    Flexible work environment. Great place to learn the pitfalls of Corporate America.

    Cons

    Limited advancement potential unless you give up any independent thinking. Self-serving Leadership environment...most Leadership ideas are poached from subordinate sources and presented as their own or not supported until there is a clear risk/reward outcome.

    Dangerously close to a huge age-discrimination class action lawsuit.

    Advice to ManagementAdvice

    Stop the bleeding...you are losing your best people and the ones left behind are self-serving drones. Contrary to your stated goals...innovation, self-initiative and risk taking are not encouraged unless there is something in it for Leadership.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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