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There are newer employer reviews for American Express

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Excellent company culture, opportunity for advancement

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in New York, NY
Former Employee - Director in New York, NY

I worked at American Express full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Support for work / life balance; flexible working arrangements, opportunity for advancement.

Cons

Constant reengineering and layoffs - highly political environment

Advice to Management

Continue to listen to the field and the voice of the employee

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  1. Helpful (4)

    Outsourcing to India, only poor leaders and suck ups left!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Salt Lake City, UT
    Former Employee - Credit Analyst in Salt Lake City, UT

    I worked at American Express full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay was good to start, then the raises were terrible, the jobs micromanaged, the lazy people get promoted for sucking up, and the hard workers have heart attacks and die young, right after they get outsourced! These ARE the good points!

    Cons

    You get treated like Chinese factory workers, your breaks are timed to the second, and if a phone call runs into your break you have to shorten the break to be back on time! There are no extra bathroom breaks! Everything is picked to death-you are always meant to feel inferior!

    Advice to Management

    You choose very poorly the one's you promote. You don't ever pick the real hard workers, just the one's goofing off are in your line of sight. The ones who got degrees from U of Phoenix can't even write a simple memo with corr spelling and grammar!


  2. Great Corporate Culture - particularly if you are good at your job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Technology Architect in Phoenix, AZ
    Current Employee - Lead Technology Architect in Phoenix, AZ

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Everybody is assumed to be a master at their job. So if you are in a room ful of VPs, and it's your turn to talk, everybody pays attention, and respects your points. I have worked in Citi and WellsFargo before, and they would just crush you underfoot there.
    2. The whole work-life balance? Life comes first - in many, many ways. If you have been an Amex card holder and have been treated nicely by their customer reps (happens all the time), then you can relate - that's the way they treat employees too.

    Cons

    It's a pretty large organization, so you don't get the personal attention you might want many times. I have never met anybody from the HR as yet! Have called them on the phone, but that's it. Similarly payroll, and other services.

    It's a financial organization, so you have to put up with their paranoid sense of security - the laptop they give you is ultra-secure: you can't even download your own payslip to it. (The idea is that since the laptop is company property, if it holds your personal information, then the company is responsible for it, and they don't want it).

    Advice to Management

    Would like to see the face behind the name, some times. There should be more out-of-office get togethers, encouraged with central funding (as of now, Directors decide, and generally it doesn't happen).


There are newer employer reviews for American Express
There are newer employer reviews for American Express

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