American Express
3.6 of 5 1,745 reviews
www.americanexpress.com New York, NY 5000+ Employees

1745 Employee Reviews (View Most Recent)

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2 people found this helpful  

Takes It too Personal, no work/Life balance

Customer Service Representative ! (Former Employee)
Phoenix, AZ

Prosgood income, room for growth

Consmass layoffs, job displacements. operated more like a bad high school where you were rated on who you know and not your actual Job experience. once you are laid off, terminated, displaced there vis no rehire . you are placed on blacklist as they like fresh faces
given number based on overall ratings. higher number better chance for good hours. stuck with hours given ( not good if you have families or infants to care for)

Advice to Senior Managementmake sure your team leaders are delivering their warnings on a courteouds and fair level . make sure yje employee honestly earned that warning or level 1, 2 or 3. Make sure they are delivered properly. one at a time so employee has chance to correct whatever behaviour you feel the employee needs to correct, not all at once then kicking them out door with little explanation.

some of your team leaders base decisions on how/if they like you not on your performance, an unfair practice. a few need to be weeded out and replaced with fresh managers/team leaders not going through firing because of dislikes/personal jealousy. Call center in phx az this means you

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    • No Opinion of CEO

    2 people found this helpful  

    Great Entry Level Corporate Experience

    Manager (Current Employee)
    New York, NY

    I have been working at American Express full-time for more than 5 years


    Pros: Flexible work environment. Great place to learn the pitfalls of… Cons: Limited advancement potential unless you give up any independent thinking. Self-serving Leadership environment...most Leadership ideas are poached from subordinate sources and… Advice to Senior Management: Stop the bleeding...you are losing your best people and the ones left behind are self-serving drones. Contrary to… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    American Jobs outsourced to India

    Accountant (Former Employee)

    I worked at American Express full-time for more than 10 years


    Pros: Direct management value their employees and direct leaders genuinely desires… Cons: Direct manager and leaders have no control with upper management decisions. Past few years, the bottom line matters… Advice to Senior Management: Leaders with the true control (Mr. Chenault), Shareholder are important; however, loyalty go both ways. Stop sending American Jobs overseas and keep American employees… Yes, I would recommend this company to a friend More
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