American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

1 person found this helpful  

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative in Phoenix, AZ
Former Employee - Customer Care Representative in Phoenix, AZ

I worked at American Express full-time (more than 3 years)

Pros

Great company, great pay and benefits.

Cons

None I can think of, best place I ever worked for.

Advice to ManagementAdvice

Keep doing what you are doing.

Recommends
Positive Outlook
Approves of CEO

2032 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Travel Consultant in Boston, MA
    Current Employee - Corporate Travel Consultant in Boston, MA

    I have been working at American Express full-time (more than 3 years)

    Pros

    Excellent training and offers great benefits! After 1 year at a position, you can apply internally for different positions and are very eager to promote within. Great bonus incentives.

    Cons

    Corporate Travel Division has many demands to keep numbers up and if demand for agents change, you are at risk for getting laid off. They hire a third party company to monitor your calls and are constantly under pressure to repeat scripts. Customers get annoyed. Your transactions are scored by customers and they don't realize that the comment cards are for your performance, not the airline, which give you a negative demerit towards bonuses.

    Advice to ManagementAdvice

    Need to be more flexible with customer comment cards on performance.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX

    I worked at American Express full-time (more than 5 years)

    Pros

    Most employees get to work from home

    Cons

    The action happens in either NYC or Phoenix. If you aren't there then it is more difficult to get promoted.

    Advice to ManagementAdvice

    Hire product managers and marketing people with actual technology backgrounds. Even if you outsource (whitelabel) most of your technology, you still need tech people to manager those third party vendors.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for American Express

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