There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (2)

Not the company it used to be - Amex Travel Services

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Counselor in Rolling Meadows, IL
Former Employee - Travel Counselor in Rolling Meadows, IL

I worked at American Express part-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

co-workers were great
It used to be a great company, for over 20 years, but not any more

Cons

Management has put unrealistic requirements on the travel agents. They have reduced staff and demanded higher productivity. They want more, faster, and no mistakes. They have gone so far overboard it's unbelievable and for most not obtainable. Stress, stress, stress, is what you get if you work for AMEX.

Advice to Management

Listen to your employees, don't just say this is how it is live with it. What you demand is not possible for everyone, some accounts demand more time and attention and unless you throw good customer service out the window you can't work faster, take more calls, and do a good job.

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  1. Good company, stressful job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Phoenix, AZ
    Current Employee - Customer Care Professional in Phoenix, AZ

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits and reasonable pay

    Cons

    Very stressful job and work environment.

    Advice to Management

    Listen to your employees as much as you listen to cardmembers


  2. Horrible experience at the Plantation, FL location

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Plantation, FL
    Former Employee - Collections in Plantation, FL

    I worked at American Express full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits from day 1 of employment! Nice cafeteria with good food. If you live an alternative lifestyle, (I don't) they are extremely accommodating. No discrimination or judgement passed.

    Cons

    All new employees must work night shifts. No day shifts available. Lots of favortism and micro management. If you hate your calls to be recorded, played back to you, and harshly scrutinized, don't work here.

    Advice to Management

    Offer new employees day shift hours. Train supervisors better so that they can treat their new hires better.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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