American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

2 people found this helpful  

Not the company it used to be - Amex Travel Services

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Travel Counselor in Rolling Meadows, IL
Former Employee - Travel Counselor in Rolling Meadows, IL

I worked at American Express part-time (more than 10 years)

Pros

co-workers were great
It used to be a great company, for over 20 years, but not any more

Cons

Management has put unrealistic requirements on the travel agents. They have reduced staff and demanded higher productivity. They want more, faster, and no mistakes. They have gone so far overboard it's unbelievable and for most not obtainable. Stress, stress, stress, is what you get if you work for AMEX.

Advice to ManagementAdvice

Listen to your employees, don't just say this is how it is live with it. What you demand is not possible for everyone, some accounts demand more time and attention and unless you throw good customer service out the window you can't work faster, take more calls, and do a good job.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2032 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    Top workplace in the valley

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technologies in Phoenix, AZ
    Current Employee - Director Technologies in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    Best workplace, culture and opportunities

    Cons

    More locations in the country

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Applied online. Still waiting for response

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Great if you can get hired.

    Cons

    Applied multiple times with no real reason why declined.

    Advice to ManagementAdvice

    Better communication with potential hires.

    No opinion of CEO
There are newer employer reviews for American Express

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