There are newer employer reviews for American Express

1 person found this helpful

Decent Work Life Balance, But Experience Depends on Your Leader

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Marketing Manager in New York, NY
Current Employee - Marketing Manager in New York, NY

I have been working at American Express full-time (more than 3 years)

Pros

-Work life balance (at least in comparison to the rest of NY)
-Great brand/resume builder
-Focus on development of talent (at least in theory, in practice is very dependent on leaders close to you)

Cons

-Lesser and lesser responsibility available in mid-level jobs
-Innovation and creativity significantly hindered by regulatory environment and bureaucracy
-Work becoming less intellectual and fulfilling and more executional every day

Advice to ManagementAdvice

Change your hiring strategy. You can't recruit top talent with the same interests as you did 5 years ago. Those people will become frustrated and disengaged within months in the majority of jobs that now exist at the company.

Recommends
Neutral Outlook
Approves of CEO
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  1. 2 people found this helpful

    Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in New York, NY
    Current Employee - Marketing Manager in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    There are a few genuine people there…

    Cons

    1. Passive Aggressive Culture
    2. Everything is about perception versus the work that you do. If you're lucky to be in the right role with good boss and exposure -- you're in a great spot and you'll love the place. If you're not working on the right team and project, then even if you work around the clock, you won't be recognized.
    3. Everyone spends most of their time managing up…

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Plantation, FL
    Former Employee - Customer Care Professional in Plantation, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Benefits start on your first day of work. Pay is great.

    Cons

    Ken has taken the heart out of American Express during his tenure as CEO. No one cares for the little guy and thinks that just by throwing money at the CCPs they will be happy. Lip service paid to "Work/Life Balance". What they really want is for you to balance your life around work. Do more, in less time, with less resources. Faster, faster, faster. Take away the niceties from customer service. "We won the JDPower award 7 times, there's no way we can lose it, no matter what we do" is the new mantra. Stress is the word of the day. Heart attacks and ambulances weekly at the call center. I miss the company I started with.

    Advice to ManagementAdvice

    Step back, you encourage feedback, which you don't listen too, maybe you should start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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