1936 Employee Reviews (View Most Recent)

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Call Center Mill - New Accounts Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - New Accounts  in  West Valley City, UT
Former Employee - New Accounts in West Valley City, UT

I worked at American Express full-time for more than a year

Pros

The benefits are good: medical, vacation pay, and sick pay. The building is nice.

Cons

Working in a cubicle, taking call after call all day long burned me out. Customers called in and were upset and yelled about their bills or deals they didn't get on a new card. AmEx expects you to have low avg call time and after call wait. You have to login within a couple of minutes of your shift and they watch your stats really closely. It was a call center mill to put it simply. I had good stats, but it still burned me out.

Advice to ManagementAdvice

Rotate employees more, so they can do other jobs. People get burned out doing the same thing day in and day out. Give more opportunity to cross-train and move around.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for American Express

  1.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Great Brand to work for.

    Cons

    People-- Few are great-- the most esp. in Consumer are only interested on how you can help them. You will be sitting in a meeting with people working on a project but pass them in the hallway and they say nothing.

    Wants to be innovating but they don't take chances

    Advice to ManagementAdvice

    Just Listen. Then Act

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Horrible experience at the Plantation, FL location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections  in  Plantation, FL
    Former Employee - Collections in Plantation, FL

    I worked at American Express full-time for less than a year

    Pros

    Great benefits from day 1 of employment! Nice cafeteria with good food. If you live an alternative lifestyle, (I don't) they are extremely accommodating. No discrimination or judgement passed.

    Cons

    All new employees must work night shifts. No day shifts available. Lots of favortism and micro management. If you hate your calls to be recorded, played back to you, and harshly scrutinized, don't work here.

    Advice to ManagementAdvice

    Offer new employees day shift hours. Train supervisors better so that they can treat their new hires better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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