There are newer employer reviews for American Express

4 people found this helpful  

Customer Service from an English Major's Perspective

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Professional in Atlanta, GA
Current Employee - Customer Care Professional in Atlanta, GA

I have been working at American Express full-time (more than an year)

Pros

Since I work from home, the best things are clothing & travel. Your clothing budget is low and you're not affected by traffic, adverse weather, or car problems. The benefits are also good and the pay is adequate. The vacation & sick time are great and the bonus payouts monthly are wonderful.

Cons

Communication is difficult as is bonding. Working from home also makes it difficult to learn by listening, and there tends to be less emphasis on training. There is something to be said for interactive learning. It can be draining at times because you can begin to feel a bit robotic.

Recommends
Positive Outlook
Approves of CEO

1945 Other Employee Reviews for American Express (View Most Recent)

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  1. 2 people found this helpful  

    Travel agent - Complete chaos at the managerial level, constantly changing metrics, unfair employee rating system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor in Orlando, FL
    Former Employee - Travel Counselor in Orlando, FL

    I worked at American Express full-time (more than an year)

    Pros

    Working from home, great travel benefits (IF you can get them), bonding between employees (necessary because supervisors are clueless)

    Cons

    Managers have absolutely no idea how to do the actual job so they can't help with simple questions, performance metrics are constantly changing and you are held responsible for the company as a whole, not an individual. So if you do a great job for a client, but the next person screws up, if the client rates you personally as a 10 and the company as a 5, your score is counted as a 5.

    Advice to ManagementAdvice

    Require front line managers to take some phone calls and do the job they are supervising, let agents be accountable for their OWN actions, not be rated by a system that counts the behavior of other agents or bad company policies

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good intentions - weak management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support in New York, NY
    Former Employee - Support in New York, NY

    I worked at American Express full-time (more than an year)

    Pros

    Good work/life balance. Flexibility. Ability to move around in the company.

    Cons

    Management needs more training and needs to act more professional.

    Advice to ManagementAdvice

    Act like professional managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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