There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (5)

Customer Service from an English Major's Perspective

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Professional in Atlanta, GA
Current Employee - Customer Care Professional in Atlanta, GA

I have been working at American Express full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Since I work from home, the best things are clothing & travel. Your clothing budget is low and you're not affected by traffic, adverse weather, or car problems. The benefits are also good and the pay is adequate. The vacation & sick time are great and the bonus payouts monthly are wonderful.

Cons

Communication is difficult as is bonding. Working from home also makes it difficult to learn by listening, and there tends to be less emphasis on training. There is something to be said for interactive learning. It can be draining at times because you can begin to feel a bit robotic.

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  1. pleasant place to work, but bit stifling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (More than 10 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    talented and ethical co-workers, good compensation and benefits, generally collaborative work environment

    Cons

    Slow decision making, often seeking consensus before moving forward. Very risk averse. Performance evaluation process often limits long-term viewpoint as leaders make decisions that most benefit their present year review vs. best decision for long term.


  2. Sales Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Intern in New York, NY
    Former Employee - Sales Intern in New York, NY

    I worked at American Express part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work life balance. Really friendly people. Too many opportunities to grow and try different things. Too many social events.

    Cons

    There are certain teams where growth can be too slow. A lot of redundancy. A lot of times you have to do things to make it look good.

    Advice to Management

    Overall good management.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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