American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

1 person found this helpful  

Definitely one of the best run companies I've ever been with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Professional in Phoenix, AZ
Former Employee - Customer Care Professional in Phoenix, AZ

I worked at American Express full-time (more than 3 years)

Pros

Great benefits, outstanding employees, and care to give employees a nice work-life balance.

Cons

It can be very stressful and demanding work on the phones. You're literally tied to the phone your entire shift with very little time to breathe. There were plenty of days I never had the opportunity to utter a single word to the person sitting next to me because the call load was so heavy.

Advice to ManagementAdvice

When the recession hit, the company changed it's culture overnight from one that I highly respected to one that was mediocre. I think they tried to recover from that, but I still don't think they have all these years later.

Recommends
Approves of CEO

1987 Other Employee Reviews for American Express (View Most Recent)

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  1. 2 people found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Clerk in Fort Lauderdale, FL
    Former Employee - Accounting Clerk in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Great benefits, sick time and vacation plan

    Cons

    Demanding. Not as flexible

    Advice to ManagementAdvice

    Stop sending jobs to India

    Recommends
    No opinion of CEO
  2.  

    Great employees that are passionate and dedicated to company goals and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Alpharetta, GA
    Current Employee - Business Analyst in Alpharetta, GA

    I have been working at American Express full-time (more than 5 years)

    Pros

    Job stability
    Formal Employee development program
    Fair management (depends on the leader though)
    Teamwork
    Recognition program

    Cons

    Exhausting PMP process, No good opportunities for promotion unless you are willing to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for American Express

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