American Express

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1761 Employee Reviews (View Most Recent)

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1 person found this helpful  

Definitely one of the best run companies I've ever been with

Customer Care Professional (Former Employee) Phoenix, AZ

ProsGreat benefits, outstanding employees, and care to give employees a nice work-life balance.

ConsIt can be very stressful and demanding work on the phones. You're literally tied to the phone your entire shift with very little time to breathe. There were plenty of days I never had the opportunity to utter a single word to the person sitting next to me because the call load was so heavy.

Advice to Senior ManagementWhen the recession hit, the company changed it's culture overnight from one that I highly respected to one that was mediocre. I think they tried to recover from that, but I still don't think they have all these years later.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    A decent place to work

    Manager (Current Employee) Miami, FL

    I have been working at American Express full-time for more than 5 years


    Pros: Flexiabilty, work life balance and the ability to change roles… Cons: Senior management isn't aligned and at times disconnected Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Brand, Great Company

    Credit Specialist (Current Employee) Phoenix, AZ

    I have been working at American Express full-time for more than a year


    Pros: Outstanding work life balance (EMPOWER allows you to control your vacation/time off, no need for approval as long as time is available), lots of room… Cons: LOTS of changes! Be ready to move around. Although the work life balance is amazing, it comes with a price. You must be very… Advice to Senior Management: The business need must be met, we understand that. Please give… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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