There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

Definitely one of the best run companies I've ever been with

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional in Phoenix, AZ
Former Employee - Customer Care Professional in Phoenix, AZ
Recommends
Approves of CEO

I worked at American Express full-time (More than 3 years)

Pros

Great benefits, outstanding employees, and care to give employees a nice work-life balance.

Cons

It can be very stressful and demanding work on the phones. You're literally tied to the phone your entire shift with very little time to breathe. There were plenty of days I never had the opportunity to utter a single word to the person sitting next to me because the call load was so heavy.

Advice to Management

When the recession hit, the company changed it's culture overnight from one that I highly respected to one that was mediocre. I think they tried to recover from that, but I still don't think they have all these years later.

Other Employee Reviews for American Express

  1. Helpful (2)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Fort Lauderdale, FL
    Former Employee - Accounting Clerk in Fort Lauderdale, FL
    Recommends
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Great benefits, sick time and vacation plan

    Cons

    Demanding. Not as flexible

    Advice to Management

    Stop sending jobs to India


  2. Helpful (1)

    Overall great company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in New York, NY
    Former Employee - Operations Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Work with exceptional people. Some of the best leaders I've ever worked with was at American Express.

    Cons

    Salaries and bonuses can be on the lower end for lower band level employees.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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