There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (2)

Extremely Top Heavy - and senior leaders do nothing

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager - Risk Management in New York, NY
Current Employee - Manager - Risk Management in New York, NY

I have been working at American Express

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

Other business units and groups seem to be great places to work

Cons

In this particular group, teamwork and work ethic at the manager level is fantastic (manager at American Express is entry level with a post graduate degree). I've met some incredibly intelligent, hard working, and positive people who are managers. However, move up one level to the Director leadership and quality of integrity deteriorates. Go up another level to VP and integrity seems to be the exception rather than the norm. Senior leaders have zero people management skills - despite the fact that most managers are working 80 hours/week, the Directors and VPs constantly berate the team for not working hard enough (while they leave at 5PM on the dot). Additionally, we spend the majority of our time fixing system and data issues which have existed for years (and is not actually part of our jobs) - meaning the people that are currently VPs are the ones that made the mistakes and are not taking any accountability for it. All they do is blame us, even though we didn't create the problems and we're working twice the amount of hours they are to fix it. I could go on and on but the bottom line is that as the economy improves, the managers doing the work will leave for better opportunities and all you'll have left is a bunch of "leaders" who have no understanding of the day to day activities that allow this company to function. Additionally, a lot of great ideas were brought up at the Senior Management summit a couple weeks ago - in particular Ken Chenault's urge for employees to have a digital mindset; this is the kind of thinking Amex needs to stay ahead. However, nothing is happening regarding this in my group - when I asked my VP why I was told that "it wasn't a priority." How can it not be when the CEO said it was?!

Advice to Management

Senior leadership in other groups seems to be much better. Why is there such a disparity in people management skills around the company? There should be a bare minimum satisfaction rating for a VP to continue to manage a team. For example, my VP got less than a 20% satisfaction rate from our last employee satisfaction survey - and yet she is allowed to continue "manage" us. WHY?

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  1. Helpful (2)

    Employee friendly environment, but outsourcing still sucks

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Phoenix, AZ
    Current Employee - Operations Manager in Phoenix, AZ

    I have been working at American Express

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Leadership compotency. Fair place to work and they work at it.

    Cons

    Outsourcing jobs and having too many Brits in leadership roles.

    Advice to Management

    Support America and stop shipping jobs over-sees, as well as leveraging H1 visas in America to fill our jobs. Though, I've seen some US talent...and it's not pretty.


  2. Great Place to Work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in New York, NY
    Former Employee - Marketing Manager in New York, NY

    I worked at American Express

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    - Strong emphasis on work life balance - Very smart and friendly co-workers - Great work experience & opportunities to take on more responsibilities - Outstanding leadership - Great location

    Cons

    - Compensation on average lower than similar positions at other companies

    Advice to Management

    Keep up the good work!


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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