There are newer employer reviews for American Express

1 person found this helpful  

Ok place to work if you like the phone.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Travel Counselor  in  Phoenix, AZ
Former Employee - Travel Counselor in Phoenix, AZ

I worked at American Express

Pros

Great benefits, lots of travel opportunities, shift flexibility. If you don't like your supervisor, chances are you'll have a new one within a few months anyway. Plenty of different opportunities for knowledge growth.

Cons

call after call after call, repetitive work. Opportunities for lateral moves but difficult to get promoted from within unless you've been with the company a long time. Best shifts and vacation go to the employees with the most years of service. Not enough training to help you advance.

Advice to ManagementAdvice

hire from within

Recommends
Approves of CEO

1891 Other Employee Reviews for American Express (View Most Recent)

Sort: Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  New York, NY
    Former Employee - Vice President in New York, NY

    I worked at American Express

    Pros

    Very enjoyable group of people. Good direction from management and the business is very interesting. There are many job opportunities here which makes it a good place to have a career.

    Cons

    Can be somewhat political at times. Can take too long to make decisions, as they have to wind their way up the corporate ladder.

    Advice to ManagementAdvice

    Try and streamline the decision-making process.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Good company, but PMPs suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    Ability to telecommute, Pay is in line with other companies, Bonus is good and profit sharing. FMAL and management working to support you. Nice environment. Ability to pick your own holidays. Good amount of PTO. Good medical & dental.

    Cons

    Managements lack of competency. Favoritism. Spineless leaders. Too many meetings. Decisions take to long to make. No flexibility to work at campus nearest to you. No process to rate your leaders. Performance process SUCKS, it's how well your leader like you, not to mention a bell curve.

    Advice to ManagementAdvice

    Don't promote someone just because they have time in the company. Make sure they have the people skills before they get the job not after.

    Recommends
    Disapproves of CEO
There are newer employer reviews for American Express

Worked for American Express? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.