There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

Ok place to work if you like the phone.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Counselor in Phoenix, AZ
Former Employee - Travel Counselor in Phoenix, AZ

I worked at American Express

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Great benefits, lots of travel opportunities, shift flexibility. If you don't like your supervisor, chances are you'll have a new one within a few months anyway. Plenty of different opportunities for knowledge growth.

Cons

call after call after call, repetitive work. Opportunities for lateral moves but difficult to get promoted from within unless you've been with the company a long time. Best shifts and vacation go to the employees with the most years of service. Not enough training to help you advance.

Advice to Management

hire from within

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  1. great pay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Greensboro, NC
    Current Employee - Customer Care Professional in Greensboro, NC

    I have been working at American Express

    Approves of CEO
    Approves of CEO

    Pros

    Pay, Downtime, Benefits, Cafeteria, On-Site Nurses office, Incentives

    Cons

    Accural of sick time and the fact if you have sick time and you have a Doctors note or if the Nurse sends you home it is a counseling (write-up), calls back to back to back to back, lunch time is way too short

    Advice to Management

    Listen to your employees concerns. Something need to change.


  2. Helpful (1)

    Work environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Finance in New York, NY
    Current Employee - Director Finance in New York, NY

    I have been working at American Express

    Approves of CEO
    Approves of CEO

    Pros

    - Work pressure is generally manageable - Diverse team, so no silos, generally - Open communication, most of the time - Flexible work arrangements and work from home opportunities - Strong growth expected in the next few years as economy recovers

    Cons

    - Too much emphasis on encouraging minorities and women for key positions. HR is overly sensitive about ensuring equal opportunity. - Salary and benefits are about average. - Management lacks dynamism. - Senior positions are hard to get into.

    Advice to Management

    Make sure you take care of high performers, or they will get frustrated, go to competition, and do you some major damage.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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