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1 person found this helpful  

Good Company Hard to Move Up

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Madison, WI
Current Employee - Customer Service Representative in Madison, WI

I have been working at American Family Insurance full-time for more than a year

Pros

• AmFam is a financial strong company
• Benefits are good
• They are taking a proactive approach to saving money and growing the company.
• Overall, they care about their employees
• Well diverse company
• Headquarters is located in larger city with small town feel
• Corporate culture is business casual
• Everyone is very friendly
• Meetings are civil and everyone is heard
• Company is growing
• Trying to think outside the box and become a leader in the industry

Cons

• Due to the proactive approach in reducing cost, positions have been eliminated, benefits have been reduced and morale is low.
• Middle to lower management needs an overhaul - Too many are complacent in their jobs.
• It is a work/life balance and not a life/work balance
• Unable to trust your co-workers due the lack of upward mobility – very competitive
• Annual increases are below inflation

Advice to ManagementAdvice

Overhaul your middle to lower management positions. Your managers have become complacent and it is bring down the morale of your employees (soldiers – the people that do most of the work and get the least praise)

Recommends
Positive Outlook
Approves of CEO

Other Reviews for American Family Insurance

  1. 1 person found this helpful  

    Great place to work and getting better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at American Family Insurance full-time for more than 3 years

    Pros

    Flexible work schedules, covered parking, company beginning to realize the need for adaptability in today's world and make appropiate changes, introduction of new products, services and systems coming soon!

    Cons

    Accountability for some employees is non-existent, but that can be the case anywhere you work. Only complaint is that even though mind-set is starting to change, projects still take longer than they should. Also, AmFam is still hesitant to hire other professional companies to assist on projects. Trying to do everything in house leads to the need to change systems, etc. every few years.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    They have great benefits and are a good company to work for if you are a hard worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Center Associate Representative  in  Madison, WI
    Former Employee - Customer Care Center Associate Representative in Madison, WI

    I worked at American Family Insurance full-time for less than a year

    Pros

    401k plan is great, company matches up to first 3% of your pay

    Cons

    in the recent years there have been a lot of changes that have caused some discomfort in the company and disgruntled employees/ stress in the lower ranks

    Health care plan is not very good and is fairly expensive

    Advice to ManagementAdvice

    The company is too top heavy. If anylized the management to empoyee ratio is extremely high. Next time the board looks to cut cost they should look at some of the redundant executive positions that are above the VP level.

    Recommends
    Positive Outlook
    Approves of CEO
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