American General Finance – “Good beginner job”

Pros

Good place to start out at; gives you a broad knowledge base of the lending industry. You learn alot of the consumer finance world--the financial aspects and customer-service aspects of consumer lending. Also, you become pretty knowledgable about the auto industry as well and able to predict individuals' salaries and wages.

Cons

Field calling accounts--going out to people's houses to collect payments if cannot reach them by phone. Various encounters with customers, some of whom can have a short temper and/or bad attitude. Lending standards vary and approvals change often.

Advice to Senior Management

A better way to communicate approval authorities for individuals and branch managers. More transparency and better communication within its employee network.