There are newer employer reviews for American Girl

 

Satisfied Seasonal Employee

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Seasonal Order Processor in Middleton, WI
Former Employee - Seasonal Order Processor in Middleton, WI

I worked at American Girl part-time (less than an year)

Pros

I was an Order Processor, and received great training, both on product, phone practice, and the computer system. The customers tend to be very kind, and enjoyable to work with. There are great little perks, but the best is the people you work with. Within 3 months I had three reviews - better than many companies, so I knew how I was doing.

Cons

Black Friday and Cyber Monday are awful. People get very frustrated with the limited supplies of sale items and take it out on the person on the phone. It is not a job for everyone, you have to think on your feet and not get frustrated.

Recommends
No opinion of CEO

80 Other Employee Reviews for American Girl (View Most Recent)

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  1. 3 people found this helpful  

    Happily escaped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications in Middleton, WI
    Former Employee - Marketing Communications in Middleton, WI

    I worked at American Girl full-time (more than 3 years)

    Pros

    Great compensation and benefits. Many friendly and talent co-workers.

    Cons

    Multiple, multiple levels of review no matter the project size. Highly corporate and uninspiring work place. Very structured, from complex processes (how to do your job) to when to be at your desk and even when to take lunch.

    Advice to ManagementAdvice

    Decide if you want the company to empower and educate young girls or if you want to continually squeeze maximum profit year after year. You can't do both. Moral is in the toilet in many departments. Consider who you allow to move up the food chain and if they really fit the mission.

    Recommends
    Neutral Outlook
  2.  

    Very corporate environment with highly educated employees, mostly women. Great benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Art Director in Middleton, WI
    Current Employee - Art Director in Middleton, WI

    I have been working at American Girl full-time (more than 3 years)

    Pros

    Many great benefits including medical, dental, vision, pet insurance, unlimited sick time, half days on Friday year round, lots of paid Holiday time off - including the week between Christmas and New Years paid time off, 3 weeks vacation after 5 years, lots of drawings to will stuff, treat days, and a big bag of American Girl and Mattel toys around Christmas time. The company is very involved with their community and also encourages their employees to volunteer. Producing a wholesome quality product to better young girls, and an amazing line of books and magazines is something to be proud of. Highly educated employees (many are women) that are smart, passionate, and determined.

    Cons

    Having to sign documents restricting employees rights (i.e. confidentiality agreements, ridiculous amounts of training on workplace manners, extensive employee handbook, etc.). Not the most innovative company - spending too much on marketing and not enough on developing. Communication isn't always the best. The pay is about average for the Midwest. However, each department is very different from the next so each experience could be different as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for American Girl

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