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Little Room for Growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Chicago, IL
Former Employee - Sales Associate in Chicago, IL

I worked at American Girl part-time (more than 5 years)


* Typically willing to work with your schedule if you're a student or have other activities.
* Enjoyable work location in the heart of the Magnificent Mile in Chicago.
* Fun to participate in marketing events, excursions and celebrity visits.
* Amazing staff and co-workers.
* Decent Benefits (if you're fortunate enough to have a benefitted position).
* An average day of work is relatively simple; the dolls practically sell themselves.


* Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
* The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
* Extremely hierarchical work culture:
(Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
* Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
* Little work/life balance with retail hours and fluctuating schedules.
* Often understaffed to increase profit, which has lead to overworked employees and depleted morale.
* Work atmosphere is increasingly "Office Space" corporate culture.

Advice to ManagementAdvice

Be more helpful to employees during peak hours and speak to them with dignity.

Doesn't Recommend
Negative Outlook
No opinion of CEO

79 Other Employee Reviews for American Girl (View Most Recent)

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    Seasonal Experience Phenomenal!

    • Comp & Benefits
    Former Employee - Seasonal Order Processor in Middleton, WI
    Former Employee - Seasonal Order Processor in Middleton, WI

    I worked at American Girl part-time (less than an year)


    As a seasonal holiday employee you are treated just as all the other full time employees are. The training takes a while and it covers a lot. They really help you learn about the products you are selling. The products are available to look at and touch... I felt respected and not as though I was being like a high-school student or something. Most seasonal employees I would say are between 22 and 50. The perks are nice also, getting discounts at the Mattel store, AG and Fisher Price.


    This position can be stressful if you are not used to dealing with people over the telephone who may be aggravated, confused, frustrated, etc. As any type of customer service type position, there will always be disgruntled customers. Other departments are usually very good about helping with these customers.

    Positive Outlook

    Part time customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Girl


    very people oriented and great product


    not a set schedule for work

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