There are newer employer reviews for American Girl

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Little Room for Growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Chicago, IL
Former Employee - Sales Associate in Chicago, IL

I worked at American Girl part-time for more than 5 years

Pros

* Typically willing to work with your schedule if you're a student or have other activities.
* Enjoyable work location in the heart of the Magnificent Mile in Chicago.
* Fun to participate in marketing events, excursions and celebrity visits.
* Amazing staff and co-workers.
* Decent Benefits (if you're fortunate enough to have a benefitted position).
* An average day of work is relatively simple; the dolls practically sell themselves.
*

Cons

* Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
* The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
* Extremely hierarchical work culture:
(Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
* Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
* Little work/life balance with retail hours and fluctuating schedules.
* Often understaffed to increase profit, which has lead to overworked employees and depleted morale.
* Work atmosphere is increasingly "Office Space" corporate culture.

Advice to ManagementAdvice

Be more helpful to employees during peak hours and speak to them with dignity.

Doesn't Recommend
Negative Outlook
No opinion of CEO

77 Other Employee Reviews for American Girl (View Most Recent)

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  1.  

    Great place to work. A lot of fun

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Doll Hair Stylist  in  Lone Tree, CO
    Current Employee - Doll Hair Stylist in Lone Tree, CO

    I have been working at American Girl part-time for more than 3 years

    Pros

    Customers are mostly happy young girls wanting to have a fun experience.

    Cons

    Some people want to work more hours. Their are only so many full-time employees and those are only 30 hours.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Best Job I've Ever Had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Agent  in  Miami, FL
    Current Employee - Loss Prevention Agent in Miami, FL

    I have been working at American Girl part-time for more than a year

    Pros

    Great Management, Fun Coworkers, Get to Make Little Girls Smile, Opportunities to Grow! OMG PLAY DAY!!!!!

    Cons

    You'll Never Have New Years Day Off....... Thanks Girl of the Year! -.-

    Advice to ManagementAdvice

    Keep doing what you're doing! You may have ups and downs, but I've never heard an associate in my store say they hate their job!

    Recommends
    Positive Outlook
    Approves of CEO
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