American Greetings – “Service is everything!”

Pros

Family Oriented, Flexible, Respectful of their employees. Long-term goals are clearly laid out and explianed to all levels of the organization.

Cons

Unknowing of several changes that will effect Salesforce in next 5 years...less focus on customer service and interaction and more on saving money.

Advice to Senior Management

Utilize Key Competitive Advantage over competition which is our Service workforce and stop trying to find ways to reduce it.