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The Phoenix location of the American Red Cross, Blood Services the worst place I have ever worked!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist in Phoenix, AZ
Former Employee - Customer Service Specialist in Phoenix, AZ

I worked at American Red Cross full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

You can be a very close personal friend with your boss, going out to lunch in front of all of the employees and not try to hide the blatant disregard for the others under the supervisor's care. You can work alone in an office of 5 and never have to see each other unless by chance someone wants to yell at you for the 2nd or 3rd time that week, because your job is at risk if you don't make goal.

Cons

You are yelled at almost daily and degraded because the supervisor thinks she can. The Tucson office is out of the picture and visit the Phoenix site only to make show approximately once every 2 months. The stress in the office from most of the employees is so high that everyone attempts to be out of office as much as possible. Most direction is given by email so that a person can track their request because they have a lack of trust in each other. Employees have had to sue the company because of their prejudices, the management tyraids, the fear felt by the employees personal, emotional and mental, we never knew if we were going to have a job that day or be terminated because of a choice by management. Many employees left the company because of he previous manager and won suits against the company by the labor board. There is little trust that if we speak to upper management or Human Resources that anything will happen. We are fearful to speak to them for the unknown results by our supervisor. Current supervisor is very close friends with one of the employees and doesn't care how it affects the department. They have offside meetings and spend most evenings together. This is not done with any of the other employees. Anyone who gives notice to terminate is harassed and has it held over their head until they leave. Terms that are used when giving notice are "I thought we were friends." "Why didn't you tell me you were leaving." Not words you'd normally heave from your Supervisor. When there was a situation where coaching was needed, and corporate involvement was requested by employee on two occasions; it never happened. Supervisor wanted to resolve the issue on her own as the other person involved in the problem was her very best friend, even after two requests for assistance. Supervisor decided that she would work the employees separate shifts so that they would not have to be see each each other instead of involving corporate for their assistance.

Advice to Management

Hire someone as supervisor at Phoenix who is not a previous co-worker in the area and a "best friend" to one of the employees. A manager in Donor Recruitment or an experienced Supervisor is needed. Include HR more in the mix and make employees feel a part of the big picture. Reinforce employees communicating with HR and Donor Recruitment Manager in Tucson to ensure a feeling of an open door policy and that employees (due to their remote location) should be welcome to contact Manager as needed. When you tell employees repeatedly to get their medical out of the way before the end of the year and extended time off is medically necessary, don't lay off a seasoned employee on the day they are to return to work for a new employee, because the best friend of the current Supervisor did not like the current employee.

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  1. Helpful (1)

    HR Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at American Red Cross full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is no micro management. Onsite cafeteria. Quiet work environment. Those who are self-disciplined can definitely improve their skills. Nice location in DC with shuttles to the nearest metro stations. Really the only part about ARC that impressed me was their commitment to diversity, with regular meetings for employees who wanted to attend.

    Cons

    Somewhere in the organization there is trouble transitioning to technology. They use the same checks and balances they probably had in place before email, internet, etc. It's quiet and very very lonely. The only people I regularly spoke to were two people sitting near me, and the people I met smoking outside. On my first day I was given a brief tour, a desk, a computer and a phone. I had computer trouble the entire time I worked for them. My computer was so slow that adding a row in Excel could take up to twenty minutes. From what I saw, my only guess is that managers have just been promoted based on their time with the organization and not based on their skills.

    Advice to Management

    Get an efficiency expert and listen to what they have to say. Employees only know their one small part and no one takes responsibility or is held accountable for their work.


  2. American Red Cross

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Ashburn, VA
    Former Employee - Information Technology in Ashburn, VA

    I worked at American Red Cross full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    non-profit organization with a good mission statement

    Cons

    too many reduction in forces and favoritism

    Advice to Management

    an overall review of current management should be performed


There are newer employer reviews for American Red Cross
There are newer employer reviews for American Red Cross

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