There are newer employer reviews for American Traffic Solutions
There are newer employer reviews for American Traffic Solutions

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Helpful (3)

It's all about the numbers.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Safety Customer Service in Scottsdale, AZ
Former Employee - Safety Customer Service in Scottsdale, AZ

I worked at American Traffic Solutions

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Centrally located in newer building on transit routes. Vending machines available. Breakroom with refrigerators, microwave and large sink. Adequate restrooms. Overtime is offered when available.

Cons

Parking can be an issue. Air conditioning is zonal. Work force management implemented in April 2010. Philosphy of customer service is based on average handle time not results. Empoyee cliques can be oppressive.

Advice to Management

Make problem resolution/closure rate a criteria in assessment.

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  1. Helpful (1)

    Great place to work, but needs improvement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at American Traffic Solutions

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    It's definitely a great environment to work in along with great people. Get the opportunity to be involved in direct client side projects such as development of internal processes and systems regarding 'fetching' of accurate data. Opportunity to make a difference in your community by assisting law enforcement and the like..

    Cons

    Consistently being felt that what you achieve is not good enough in senior leadership's eyes. When they do acknowledge your accomplishment some Team leads or supervisors have a tendency to downplay you achievement/accomplishment

    Advice to Management

    Advice to team leads that it's OK sometimes for your subordinates to shine and prove themselves and acknowledge them great feats they achieve.


  2. ATS former employee

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at American Traffic Solutions

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company is growing very quickly and there are promotional opportunities, although your promotions are never offered, you have to apply for them.

    Cons

    None of the processes used by ATS are clearly defined or documented. Employees are always in a state of "winging it" and hoping for the best.

    Advice to Management

    I have to advice for leadership. They are doing the jobs that were given to them and they are benefiting the company.


There are newer employer reviews for American Traffic Solutions
There are newer employer reviews for American Traffic Solutions

See Most Recent

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