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1 person found this helpful  

Good place to work, but ...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Water full-time

Pros

The salaries and benefits are comparable, if not slightly superior, to other utility companies that are privately owned. There is a culture that encourages and gives access to further education in the field. The higher-ups in the organization are reachable and encourage feedback even at the lowest levels.

Cons

Many programs are instituted before proper beta testing is completed and the effects on the lower workforce is taken into account. While there is talk about adopting best practices within the company, there is often more homogenization of processes without seeing if a new procedure truly can benefit the company more. When there is a structural reorganization that requires sizable layoffs, often too many jobs are cut and the remaining employees are expected to pick up the slack until the company rightsizes again.

Advice to ManagementAdvice

When introducing a new system-wide computer program, there needs to be more user documentation made available and more "super-users" to be trained at a district level.

Recommends
Negative Outlook
Approves of CEO

82 Other Employee Reviews for American Water (View Most Recent)

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  1.  

    Not a place to be a minority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time for more than 5 years

    Pros

    Health care above average, though that is changing

    Executive management may finally be understanding there's problems with the company and middle management.

    Cons

    If you want advancement, you'd better be a WASP male. If you're a minority then you may get hired, but your chances of training and advancement are non existent.

    Chances of your pay increasing above what you hire in at very low - If you get an increase in line with inflation you'll be doing well.

    Corporate policies are largely lip service ignored outside NJ

    Advice to ManagementAdvice

    Middle management will tell you what they think you want to hear. Dont bank the farm on it being true and accurate.

    Accept that there are issues and that they need ti be fixed. Being the only game in town isn't a good reason for mismanagement and apathy.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great Company to work for, but reorganizes too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Pay, Benefits, Culture, Career Opportunity if willing to relocate (often)

    Cons

    Stress, job security, disconnect between corporate leadership and state leadership

    Advice to ManagementAdvice

    Senior Management should engage employee's in discussions about how best meet business needs. Most decisions are made by executive leadership and then handed down.

    Recommends
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for American Water

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