76 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service  in  Alton, IL
Former Employee - Customer Service in Alton, IL

I worked at American Water full-time for more than 5 years

Pros

Coworkers are very nice and friendly.

Cons

Terrible management and micro managers.

Advice to ManagementAdvice

Hire better managers, quit micro managing.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for American Water

  1.  

    Great Company for the Bluegrass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Cares deeply about its customers and employees.

    Cons

    Corporate structure does not always fit.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Change in leadership in IT dragging people down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water full-time for more than 5 years

    Pros

    Benefits are awesome - health care costs reasonable w/good coverage, great 401K match and no vesting period, stock purchase plan, sick leave, and other nice benefits.

    Cons

    The IT department had really turned around until the recent leadership change. Now it's not a fun place to work and there is no access to the CIO. We used to be listened to and now we're not. All the good talent is looking for options outside AW.

    Advice to ManagementAdvice

    There were reasons we became on of the best places to work. Perhaps the organization should reflect on those things and work to go back to that culture and value and respect for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for American Water.

Worked for American Water? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.