There are newer employer reviews for American Water

Good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Water full-time

Pros

new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

Cons

Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

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  1. 1 person found this helpful

    Don't Plan on Having a Life if you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at American Water full-time (less than a year)

    Pros

    Pay is allright, customers aren't too exhausting. Excellent break area with all the amenities. Decent stepping stone. You can also bring a book and just be yourself between calls.

    Cons

    Training is so boring you find yourself counting the hours, supervisors love to micromanage and nitpick over how many times you run to the bathroom or your choice of words on a call. Supervisors are also unsupportive, customers who ask for them have to be told they will be called back later, but you can't say it that way. Also no visible advanceable future there unless you've always dreamed of being a call center supervisor.

    Also, if you're new, no matter what you have going on in your life, be it a wedding you're in, or a death in the family, they make you cancel it lest they just fire you and dust off their hands. They will monopolize your life with mandatory overtime.

    Advice to ManagementAdvice

    Open up more opportunities in the Pensacola branch and make supervisors have to back up call handlers on demand. Also, don't monopolize people's lives!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Worked in the Finance department as an intern for Accounting & Reporting

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Intern - Accounting & Reporting Intern in Cherry Hill, NJ
    Former Intern - Accounting & Reporting Intern in Cherry Hill, NJ

    I worked at American Water as an intern (less than a year)

    Pros

    Good coworkers, good culture, good work/life balance

    Cons

    lower entry level pay with rigid promotion policies

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for American Water

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