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There are newer employer reviews for American Water

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Great experience. Plenty of opportunity along with long hours.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Voorhees, NJ
Current Employee - Director in Voorhees, NJ

I have been working at American Water full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

Cons

Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

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  1. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

    Cons

    Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

  2. Helpful (1)

    Don't Plan on Having a Life if you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at American Water full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is allright, customers aren't too exhausting. Excellent break area with all the amenities. Decent stepping stone. You can also bring a book and just be yourself between calls.

    Cons

    Training is so boring you find yourself counting the hours, supervisors love to micromanage and nitpick over how many times you run to the bathroom or your choice of words on a call. Supervisors are also unsupportive, customers who ask for them have to be told they will be called back later, but you can't say it that way. Also no visible advanceable future there unless you've always dreamed of being a call center supervisor.

    Also, if you're new, no matter what you have going on in your life, be it a wedding you're in, or a death in the family, they make you cancel it lest they just fire you and dust off their hands. They will monopolize your life with mandatory overtime.

    Advice to Management

    Open up more opportunities in the Pensacola branch and make supervisors have to back up call handlers on demand. Also, don't monopolize people's lives!

There are newer employer reviews for American Water
There are newer employer reviews for American Water

See Most Recent

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