12 Employee Reviews (View Most Recent)

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A good place to learn the Java-stack and prove yourself...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Software Engineer  in  Boston, MA
Former Employee - Software Engineer in Boston, MA

I worked at American Well full-time

Pros

American Well has an excellent and talented team of developers, they are in an interesting sector within the technology field, and they use a common stack of technologies (e.g. Spring, Hibernate, etc.). Generally there are many opportunities to work on new and interesting projects, including iOS and Android mobile platforms.

Cons

The development process is rigid, despite arguments to the contrary there isn't a lot of value placed on addressing problems in infrastructure that have existed for years, often making bad code worse as it is maintained by more and more developers. Most of the value is placed on highly visible features and backend changes and improvements weigh less heavily.

Additional concerns are the lack of regular reviews and substandard benefits for a technology corporation.

Advice to ManagementAdvice

Your developers are this company's lifeblood. Take a look at the market for the greater Boston area and recognize that, unless salaries are more competitive and benefits revisited you run the risk of a crisis wherein developers will leave for better opportunities.

Beyond compensation, development and release life-cycles have grown too long. Focus on more releases with fewer features to get releases out to QA and customers quicker.

Doesn't Recommend
Neutral Outlook

Other Reviews for American Well

  1.  

    Exciting place to work in the healthcare technology space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services  in  Boston, MA
    Current Employee - Professional Services in Boston, MA

    I have been working at American Well full-time for more than a year

    Pros

    - Exciting telehealth product (web / mobile / kiosk)
    - Young team
    - Energized company
    - Agile environment
    - Good office location

    Cons

    - Lack of internal communication
    - Minimal professional development
    - Small sales team
    - Lack of company culture
    - High turnover (poor employee retention)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great product, culture needs some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time for more than a year

    Pros

    American Well has built an amazing product and is gaining recognition industry-wide, making it a very exciting place to be. It's a perfect place for people looking for a very fast-paced, always changing environment. In general, it's a great team and extremely smart group of hardworking people.

    Cons

    There is basically no HR department to speak of, and it shows and is reflected in employees' general outlook. Many employees are overworked, benefits are subpar - no 401K match, minimal stock options, and employees frequently wind up seeking other job offers to have requests for a salary review taken seriously.

    Advice to ManagementAdvice

    Hire an experienced VP (or higher) of HR. Place more emphasis on rewarding (and promoting) top performers.

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