There are newer employer reviews for Amerigroup

 

Great! Better than your average call center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative L  in  Houston, TX
Former Employee - Customer Service Representative L in Houston, TX

I worked at Amerigroup full-time for less than a year

Pros

Management caring and helpful. Family like atmosphere. Excellent training. Solicited input of employees.

Cons

Call center by nature of the business are rigid in scheduling. This call center is no different. 30 min. lunch.

Recommends
Positive Outlook
No opinion of CEO

117 Other Employee Reviews for Amerigroup (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Be very cautious before taking a job at Amerigroup, KS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Amerigroup full-time for less than a year

    Pros

    Salaries are excellent, co-workers and peers are exceptionally well-educated with outstanding experience. Corporate support good for assistance with system problems and questions pertaining to individual position responsibilities.

    Cons

    Hostile work environment, particularly by executive management. Unreasonable expectations dictated by leadership with little or no actual experience in what will actually obtain results. Zero sensitivity towards any Amerigroup associate other than a very few favored individuals.

    Advice to ManagementAdvice

    Clean house of upper management at the KS location. Improve on-the-job training for new associates. Improve "delivery" of communications with subordinates, i.e. stop yelling!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bullying and Harassment in Nashville...Avoid if you value your sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTSS  in  Nashville, TN
    Current Employee - LTSS in Nashville, TN

    I have been working at Amerigroup full-time for more than a year

    Pros

    telecommuting
    diverse work place
    community involvement
    have not encountered any other pro's for this company

    Cons

    managers allowed to bully and harass subordinates, with full knowledge by HR and upper management.
    Benefits being stripped away due to merger
    Poor work/life balance
    blatant favoritism
    company values such as respect, compassion, integrity not upheld
    poor systems integration-difficult navigation through multiple sites in order to perform job duties
    high employee turnover
    lack of meaningful initial training, leaving employees set up for failure
    company does not pay for internet access that is required to perform job from home
    extreme micro management
    poor communication from manager/inconsistent or incorrect answers to questions

    Advice to ManagementAdvice

    open your eyes, listen to employees concerns, ensure non threatening work environment
    live the core values instead of just naming them
    give support to employees under you instead of constant berating, or threats
    integrate the multiple systems and processes so it is less difficult to navigate and perform the job
    take a different approach to training newly hired employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Amerigroup

Worked for Amerigroup? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.