117 Employee Reviews (View Most Recent)

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Great! Better than your average call center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative L  in  Houston, TX
Former Employee - Customer Service Representative L in Houston, TX

I worked at Amerigroup full-time for less than a year

Pros

Management caring and helpful. Family like atmosphere. Excellent training. Solicited input of employees.

Cons

Call center by nature of the business are rigid in scheduling. This call center is no different. 30 min. lunch.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Amerigroup

  1.  

    Great values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst  in  Tampa, FL
    Current Employee - Claims Analyst in Tampa, FL

    I have been working at Amerigroup full-time for more than a year

    Pros

    Good pay
    Nice working enviroment

    Cons

    too much gossip
    management needs to follow policy

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Be very cautious before taking a job at Amerigroup, KS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Amerigroup full-time for less than a year

    Pros

    Salaries are excellent, co-workers and peers are exceptionally well-educated with outstanding experience. Corporate support good for assistance with system problems and questions pertaining to individual position responsibilities.

    Cons

    Hostile work environment, particularly by executive management. Unreasonable expectations dictated by leadership with little or no actual experience in what will actually obtain results. Zero sensitivity towards any Amerigroup associate other than a very few favored individuals.

    Advice to ManagementAdvice

    Clean house of upper management at the KS location. Improve on-the-job training for new associates. Improve "delivery" of communications with subordinates, i.e. stop yelling!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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