There are newer employer reviews for Ancestry.com
There are newer employer reviews for Ancestry.com

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Interesting Material to work with

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Scanner in Atlanta, GA
Current Employee - Scanner in Atlanta, GA

I have been working at Ancestry.com full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Flexible hours when requested, interesting documents to work with, reasonable pay, no overbearing supervision or micro management, free worldwide subscription

Cons

Work alone, not enough info to solve problems, lack of useful information, no benefits or paid holidays, poor communication at times

Advice to Management

Provide benefits and paid holiday for long term scanners, be more open with info, conduct reviews, celebrate achievements more often, reprimand/address issues with individuals

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  1. Helpful (3)

    It's a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Associate
    Former Employee - Customer Solutions Associate

    I worked at Ancestry.com full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a very easy job. You do the basics and you are recognized (not promoted or receive a pay increase). You do get experience working in customer support that looks good on a resume. Give you free software and access to all the websites which is a plus if you are interested in doing your own family history. The guys who work over in RMA are awesome.

    Cons

    Since it is so easy, it gets boring quickly. The clients are often computer/technology illiterate and it can be extremely frustrating to work with them over the phone (you would think clearing the cache and cookies was brain surgery). Very little opportunity for growth and promotion. There were people who had been in the call center for the better part of the decade in the same position or just one level up. Main reasons why I was yelled at on the phone: Products can be buggy at times, terms and conditions are very absolute but easily misunderstood, and Archives.com is just a terrible site.

    Also just look through the other reviews. Notice the only ones who rate the company high is upper management.

    Advice to Management

    1) Have some direction. The CEO came to visit and blatantly said, "What we are doing is working and we hope to keep doing this for the next five to seven years." As he was further asked questions his number one response was "stay the course."
    2) CSAs are treated like a number and management doesn't try to hide it. Each manager meeting is full of stats that show very little how good of an employee you are. We felt that the upper levels over at corporate purposely distanced themselves from the call center.


  2. Helpful (2)

    Wierd Weird Weird Weird Weird

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ancestry.com

    Pros

    Cafeteria is about the best thing.

    Cons

    Being Mormon is a big plus.


There are newer employer reviews for Ancestry.com
There are newer employer reviews for Ancestry.com

See Most Recent

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