There are newer employer reviews for Anna's Linens

1 person found this helpful  

Stressful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Costa Mesa, CA
Current Employee - Anonymous Employee in Costa Mesa, CA

I have been working at Anna's Linens

Pros

Anna's prides itself on being a family and they prefer to promote from within wherever possible. Mr. Gladstone is a great CEO who is very invested in the company and employees.

Cons

There is a lot of stress both in the stores and in the office side. The computer programs on both sides are a little archaic. They were still running on Windows 2000 a little over a year ago and barely upgraded the store systems. Everything is always important all the time and everyone wants everything first ahead of everyone else.

Advice to ManagementAdvice

The senior management has obvious favorites and they need to do a better job of treating everyone more equally so there is less employee hostility.

Approves of CEO

56 Other Employee Reviews for Anna's Linens (View Most Recent)

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  1. 2 people found this helpful  

    You'll regret your decision to join them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Anna's Linens

    Pros

    Good pricing with a nice selection of merchandise.

    Cons

    The entire hourly staff is part-time. The only full time employee is the GM. You are lucky to get 12-15 hours per week, and if you do, it will not be consistently.

    They insist on incredibly high skill sets of demeanor, communications, service, product knowledge, work ethic, friendliness and productivity, but only pay minimum wage as compensation for all these combined skills.

    At night, many times there are two associates and one supervisor manning the entire store. All three of you have to run in hyper overdrive just to keep up with customer service, cashiering, and the phone calls. Its quite maddening.

    Schedules are put out on Sunday night for that following week. Sometimes you have to call in 3 times on Sunday to find out if the schedule is ready so you can plan the rest of your week.

    They are incredibly stingy with breaks. You almost have to beg for them, and then they look at you like you asked to borrow money. Fifteen minute breaks were recently reduced to 10 minutes.
    If you don't ask for a break, it will get overlooked and they could care less.

    The work is incredibly physically demanding. Weekly shipments of merchandise average 300 - 500 cartons which you offload with two or three other associates. You are constantly up and down ladders and crawling on the ground to stock product.

    Employees are continuously being directed, re-directed, and micro-managed on a minute by minute basis. You barely have a chance to catch your breath before someone is accusing you of being unproductive.

    Stock outages of important items are very common, managers do not have the ability to order their own merchandise, easily transfer merchandise from other stores, or resolve most customer's merchandise needs. There is no local distribution center to supply the stores.

    The air conditioning is commonly turned off to save electricity, even though both customers and sales associates can barely breathe because the air is so hot, humid and stale.

    There is no positive feedback, rarely a Thank You, and no encouragement of any kind for any work well done. Usually they are admonishing you for what hasn't been done yet.

    Their mantra of customer service is simply lip service. They do nothing to resolve the issues that customers complain about on a daily basis. They simply placate customers and leave them unsatisfied, hoping they'll come back because Anna's has the lowest priced goods.

    Advice to ManagementAdvice

    You will churn and burn through employees as long as you continue being a selfish and paranoid employer.

    Eventually your company will fall and it will be too late to reverse the error of your ways in bankruptcy court.

    You do well only because you have a good selection of merchandise and good pricing. Good customer service means changing company policies and serving customer needs from a corporate perspective. Empower all of your people to resolve customer problems. You don't seem willing to front the investment, put the trust in your employees, or deliver the effort that this requires. As a result, you'll never reap the benefits.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA

    I have been working at Anna's Linens

    Pros

    I would say that the benefits were okay

    Cons

    Nothing was pleasant about the Anna's Linens store I worked with but I can not say the same for other Anna's Linens stores.
    Treat employees like actually slaves.

    Advice to ManagementAdvice

    Don't hire too many people and then decide to put the rest on call. Makes them think that you're trying to USE some of your employees that actually put blood and sweat into the store.

    Doesn't Recommend
    No opinion of CEO
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