Aon Hewitt

  www.aonhewitt.com
  www.aonhewitt.com
There are newer employer reviews for Aon Hewitt

 

No loyalty to associates.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate in Orlando, FL
Former Employee - Customer Service Associate in Orlando, FL

I worked at Aon Hewitt full-time (more than an year)

Pros

Security at workplace, clean workstations, latest software.

Cons

No transperancy about the hiring or advancement in company. Each team is made up of members who form an inner circle with immediate manager and the others are watched over for any error they make. Then they are out of the door without notice. For the pay the workload is immense. Vacation available, however with so many restrictions it will take more than this section to enumerate.

Advice to ManagementAdvice

Please consider the cost effectiveness of letting go of a worker who has years of experience as opposed to hiring and training new ones. Because the company hires and fires on a mindboggling regular basis.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1246 Other Employee Reviews for Aon Hewitt (View Most Recent)

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  1.  

    Contractor for annual enrollment, just another number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Lincolnshire, IL
    Former Employee - Customer Service Associate in Lincolnshire, IL

    I worked at Aon Hewitt as a contractor (less than an year)

    Pros

    They are a great company and I'm sure they've improved since being bought by Aon.

    Cons

    If you are a contractor like I was, they don't give you much training. You are put on the phones right away and left to your own devices. It was a huge call center and they didn't appreciate any of the contractors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 8 people found this helpful  

    Unstable, Motivation Via Intimidation, Failing Processes, Inconsistent Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Advisor for Navigators in Lincolnshire, IL
    Current Employee - Benefits Advisor for Navigators in Lincolnshire, IL

    I have been working at Aon Hewitt (more than an year)

    Pros

    Some of the middle management do in fact try to listen to employees.
    Some of the managers are quite personable
    Workplace culture emphasizes close relationships and teamwork among co-workers
    Many of the benefits advisers really do care about their jobs

    Cons

    Constant use of the stick, and when the carrot is offered, it's usually rotten anyway. In other words, the positive reinforcement is usually only a facade - it is usually not genuine and hard working individuals are never praised. No one has any understanding of how to recognize when good, hard, work is done, and the assumption is that you are guilty until you are proven innocent.

    Many lower and middle managers resort to corporate bullying tactics - micromanagement, intimidation, extremely low tolerance of failure, abuse of metrics based management. Many managers take advantage of the poor job market by abusing their employees. No one knows how to communicate to their employees without emphasizing As a result, everyone has no choice but to take it and be quiet.

    The culture emphasizes a professional facade, when the reality is that everything is currently a disaster - clients are angry, participants are angry, and -- surprise -- employees are angry.

    Many retirees that Navigators service lost insurance for months as a result of the health exchanges, and health reimbursements are not even being disseminated among retirees.

    One client's employees formed an entire organization as a result of its transition, attempting to create a smear campaign against Navigators.

    The bureaucracy of Aon Hewitt has made simple processes into complex ones, creating a slow, lumbering, inefficient organization where millions of things happen before something gets done.

    Terrible work-life balance during the annual election period, and during any other period, everyone is doing absolutely nothing.

    In May, the organization laid off 240 people from one of its sister offices.

    In short, stay away from this place. Stay unemployed. If you are working here, and you get fired or quit, you are just coming out of college, you are desperate for a job -- Do. Not. Apply. Here.

    Advice to ManagementAdvice

    Why is this such a disaster? It always starts and ends with management. As they say in the military, there are no bad soldiers, only bad officers. Managers need to have backgrounds in Medicare, need to have experience managing and need to treat people with the professionalism and respect that they are expecting from their employees. Unfortunately, everyone appears to have a background in call centers, but not in Medicare sales.

    It is clear that very few people in the organization have solid backgrounds in Medicare. This is the crucial ingredient that is missing. The other crucial ingredient is effective managers -- managing is not intimidation, force or coercion. Managing is not putting people in their place. Management is order, process, and diplomacy -- skills which very few of the managers in this organization have. If you cannot be diplomatic with your own employees, can you expect to be diplomatic with the clients you serve? Clear rules and procedures need to be established that hold managers accountable for their behavior toward employees. The stringent dress code, the constant mistrust of employees, the lack of motivational feedback, the constant corporate bullying. An Industrial-Organizational or HR consultant is sorely needed.

    Finally, people want to be on a winning team. Aon Hewitt Navigators has been plastered all over newspapers, has faced possible lawsuits, has posted severe 4th quarter losses because of excess expenses. It would be an understatement to say that Navigators have their work cut out for them. The entire organization needs to be rebooted, from the technology that is used to the way enrollments are processed and retirees are educated. The best way to start is by learning from more successful competitors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Aon Hewitt

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