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Smart people, not empowered by management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Solutions Architect  in  Phoenix, AZ
Former Employee - Solutions Architect in Phoenix, AZ

I worked at Apollo Education Group full-time for more than 3 years

Pros

Fairly Stable environment. Decent work-life balance. Decent Pay and Benefits. Lots of interesting technology. Nice common areas with snack and soda machines, refrigerators, microwaves, coffee. Healthy snacks often provided (apples, bananas, popcorn).

Cons

Lack of empowerment. Organizational changes on a regular basis. Technology professionals are treated as replaceable cogs in a machine. Many groups with often conflicting goals lead to many deadlocks in production. Spotty review process. Raises and promotions are often capped across departments.

Advice to ManagementAdvice

Truly empower your technology employees to deliver. Develop a culture where your employees feel valued for the contribution they make.

Doesn't Recommend
Negative Outlook
No opinion of CEO

304 Other Employee Reviews for Apollo Education Group (View Most Recent)

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  1. 1 person found this helpful  

    heavily political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Contractor  in  Phoenix, AZ
    Former Employee - IT Contractor in Phoenix, AZ

    I worked at Apollo Education Group as a contractor for less than a year

    Pros

    Some intelligent people work there.

    Cons

    Just don't turn your back on them.

    Advice to ManagementAdvice

    Follow through on your commitments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great for entry-level, but too much attention-grabbing and posturing by low level management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Financial Services - Operation  in  Tempe, AZ
    Former Employee - Student Financial Services - Operation in Tempe, AZ

    I worked at Apollo Education Group full-time for more than 5 years

    Pros

    Decent pay, competitive benefits (particularly at entry and mid-level positions), tuition reimbursement.

    Cons

    Lack of communication between teams and between management and staff, limited room for growth within company, difficult to get in front door if not a prior employee. Strained relations between QA/Training/Processing staff make it difficult to ensure processes are followed across the board, and that all parties are on the same page. Production and quality assurance standards are also difficult to meet from month-to-month.

    Advice to ManagementAdvice

    Spend less time harping on production and more time worrying about the quality of people's work and the compliance problems it causes when it's done incorrectly. Make sure the training staff is up to date and in the loop on process changes, so that they can train staff appropriately. Identify those individuals who require subject matter refreshers and ensure that they are getting them, and more importantly, if someone is consistently underpreforming, stop allowing those individuals to linger in a position where more qualified individuals may do far better in their place. Follow through with expectations, and ensure that staff are meeting them, but make sure they are given opportunities to learn from mistakes and improve upon them.

    Also, to upper management, I highly suggest the following - start paying attention to the needs of your staff. A happy, well-trained, and eager workforce makes fewer mistakes, is more productive, and has a lot smaller turnover. It's far easier to retain an employee than to train a new one, and it's more productive to not have to train someone new to do their job.

    Recommends
    Neutral Outlook
    No opinion of CEO
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