There are newer employer reviews for AppFolio

1 person found this helpful

Growing pains.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Success Manager in Goleta, CA
Former Employee - Customer Success Manager in Goleta, CA

I worked at AppFolio full-time (more than a year)

Pros

I worked with many wonderful and intelligent people at AppFolio.
AppFolio Property Manager is a good product that many customers genuinely love.
Santa Barbara is a beautiful, if expensive, place to live.
They offer decent benefits to salaried employees.
Free snacks.
Fitness classes several times a week.

Cons

Low pay.

Anemic raises.

Little to no opportunity for advancement.

An unequal culture. There is much lip service paid to company values that are not exercised.

Rampant cronyism in the middle tier of the company, at the expense of promoting from within.

Incompetent and under qualified middle management.

Disconnect between upper and middle management.

AppFolio is trying very hard to become profitable before a future IPO, putting a huge strain on sales and customer support as more poor fit customers are brought on. Scaling up is proving to be AppFolio's largest problem.

Advice to ManagementAdvice

Promote from within and deliver on your promises. You are killing moral.

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. 3 people found this helpful

    Not what it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Goleta, CA
    Former Employee - Anonymous Employee in Goleta, CA

    I worked at AppFolio full-time (more than a year)

    Pros

    Plethora of free snacks/beverages and the occasional free lunch. The people are great, starting pay is decent and the stock options are decent. There are some company sponsored sports teams that are always fun to be a part of. Young company.

    Cons

    Upper management seems to be disconnected from the actual happenings at the bottom. Middle/lower management are unqualified and put a priority on furthering their career instead of developing a strong knowledgeable team. Raises are slim, and a job well done is non-existent. Lack or poor interdepartmental communication reeks havoc throughout the company. Little to no growth or mobility. Politics are always being played. Management is too concerned about their employees time card than they are about their performance. They are no longer a customer service first company and are now focused on profitability.

    Advice to ManagementAdvice

    Make sure your lower to middle management are qualified for their jobs or provide them training so they and their team can succeed. Nothing worse than working for incompetent managers. Offer advancement or mobility within the company. Not everyone wants to remain at a remedial position for the rest of their lives. Clean up processes within and between departments - too many things are falling in the cracks. Go back to being a customer driven company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. Great place to start your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AppFolio

    Pros

    - Great Benefits
    - Flexible Hours
    - Growing Company
    - Lots of Free Gear and Perks
    - Young Lively Atmosphere
    - Great Location

    Cons

    - Limited ability to move up
    - Difficult Customers
    - Limited Raises

    Advice to ManagementAdvice

    Create more abilities to move up and promote from within.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for AppFolio

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