AppFolio

  www.appfolio.com
  www.appfolio.com
There are newer employer reviews for AppFolio

 

Great company - Has it's cons thought

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Success Manager in Goleta, CA
Current Employee - Customer Success Manager in Goleta, CA

I have been working at AppFolio full-time

Pros

Great people, good benefits, free snacks, work out classes, occasional happy hours and fun work events.

Cons

The client base a CS manager will work with with will eventually wear you down as they can be very demanding and sometimes very rude. In the beginning you have a lot to look forward such as possible advancement into a different departments and your 6 month raise/ benefit acquisition. Lets get real though, no one wants to be in customer support as a career choice. You take the position in order to move up and grow your resume. So if the department your looking into doesn't need any extra people or they find someone more qualified you could find yourself stuck. You have the possibility to move up within the department but the pay is weak compared to any other position in the company. We have a top notch sales staff so it just keeps getting busier and you end up working more hours yet you keep getting paid the same regardless of effort or performance. It becomes very tough to stay positive and motivated.

Advice to ManagementAdvice

Give the CS department something more to look forward to after 6 months such as additional raise possibilities or at least some sort of performance based bonus structure.

Recommends
Positive Outlook
Approves of CEO

41 Other Employee Reviews for AppFolio (View Most Recent)

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  1. 1 person found this helpful  

    Sales Development Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Development Representative in Santa Barbara, CA
    Current Employee - Sales Development Representative in Santa Barbara, CA

    I have been working at AppFolio full-time (more than an year)

    Pros

    Great training, great people, and great product. Benefits are standard, there's a lot to do outside of work and leadership has tons of experience. I will continue to use the skills I gained from working at this company for the rest of my career. Top of the line equipment and snacks always available. Foosball a plus.

    Cons

    Metrics mean everything and quantity/volume seems much more important than quality. Work is very repetitive. Hard to make it through the day without expressing some level of frustration (however it is sales).

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great culture. Great growth potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Santa Barbara, CA
    Current Employee - Software Engineer in Santa Barbara, CA

    I have been working at AppFolio full-time (less than an year)

    Pros

    Small, autonomous teams work closely with customers to release new features rapidly. Sustainable pace with excellent work/life balance. Great support for individuals and teams. Focus on continual improvement. Good opportunities for career growth as the company grows, both on technical and leadership tracks.

    Cons

    Company is growing rapidly, so there are constantly new people to bring up to speed. The number of paid holidays is a bit low. It is challenging to keep code quality high while constantly adding new people and producing such a high volume of new products and features.

    Advice to ManagementAdvice

    Continue the sustainable balance of growth vs profits. Continue to invest heavily in engineering.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for AppFolio

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