Apple

  www.apple.com
  www.apple.com
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5 people found this helpful  

Great company, but thinking different discouraged

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Austin, TX
Former Employee - Anonymous Employee in Austin, TX

I worked at Apple

Pros

To a large extent, Apple is amazing. I was within the tech support call center management, and both my employees and my coworkers were brilliant and amazing. The "bosses" tend to also be great people, with an occasional (albeit notable) exception. They do respect work/life balance, and there's a hefty program for development in terms of you career within the company. On the corporate side, there's also intangible benefits like "casual attire" (namely, don't come to work naked), monthly parties (with and without alcohol), an on-site gym, etc.

Cons

The biggest problem I found was that the dedication to secrecy that Apple is known for is disseminated down to the lowest positions. There were multiple times were we weren't given enough information to adequately prepare for our jobs, or prepare for product releases. I also found that if you wanted to give feedback to decision-makers, your feedback was generally treated like you were a cute child, with a head-pat as they sent you along your way. Sometimes it felt like Apple was torn between wanting to reinvent the wheel every time a new decision came up, and going with a super-corporate, super-strict method that works in other companies, but not with the type of person that Apple has historically hired.

Advice to ManagementAdvice

My biggest piece of advice to management would be to not only solicit feedback from employees, but actually listen to it. Even if it costs a bit more money to implement the feedback, the benefit of happy employees will vastly increase their productivity, and decrease the turnover. In short, don't just pay lip service to employee feedback. Also, when making decisions that fundamentally alter peoples' lives, whether it be their day-to-day lives (such as their work schedule), or their lives as a whole (changing benefits, etc.), give people plenty of advanced warning. At least two months is needed for even fairly minor day-to-day life changes.

Recommends
No opinion of CEO

4080 Other Employee Reviews for Apple (View Most Recent)

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  1.  

    Great in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Creative (Apple Store) in San Jose, CA
    Former Employee - Creative (Apple Store) in San Jose, CA

    I worked at Apple

    Pros

    Discount. The Pay is great for retail. Vacation time. Ability to try out new product before anyone else. Free software.

    Cons

    At first it was amazing. Now its turned into the GAP. it is retail and i understand that but make it fun again. don't concentrate on numbers give employees development help them grow ... let us wear flip flops n have a lot of earrings. bring the old apple back.

    Advice to ManagementAdvice

    Forget about MobileMe one 2 one and apple care.. each of these will sell if the customer needs. make sure every employee leads. send them to apple corporate no matter the cost it is worth it to build up and give them a sense of pride. offer a proper exchange into apple corporate. Give your employees incentive to move to corporate and hire more of them. Apples stopped growing because you are taking people from microsoft and other companies that know nothing of the ideologies that once made apple amazing..

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Good For Tech Support I Guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Home Advisor in Tucson, AZ
    Current Employee - Home Advisor in Tucson, AZ

    I have been working at Apple

    Pros

    I can't complain about the benifits or the pay. Also other people think it's cool. Working at home is nice. Customers are very nice compared to other call centers. Lots of perks.

    Cons

    It's still a phone tech support job and that is still awful even at Apple. In fact it might be worse because management does not have your back and is often reactionary to minor statistical fluctuations that don't persist over a day or so. Management often seems unfamiliar with the process of how we do our job and is a source of misinformation.

    Advice to ManagementAdvice

    Here is how statistics work: If you average a 14 minute hold time over several months, one day of having a 15 minute hold time on the first of the month does not mean that you suck now. At least wait a few days to see if the trend holds up. Also do research before giving bad solutions.

    Approves of CEO
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