Apple

  www.apple.com
  www.apple.com
There are newer employer reviews for Apple

 

Great in the beginning

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Creative (Apple Store) in San Jose, CA
Former Employee - Creative (Apple Store) in San Jose, CA

I worked at Apple

Pros

Discount. The Pay is great for retail. Vacation time. Ability to try out new product before anyone else. Free software.

Cons

At first it was amazing. Now its turned into the GAP. it is retail and i understand that but make it fun again. don't concentrate on numbers give employees development help them grow ... let us wear flip flops n have a lot of earrings. bring the old apple back.

Advice to ManagementAdvice

Forget about MobileMe one 2 one and apple care.. each of these will sell if the customer needs. make sure every employee leads. send them to apple corporate no matter the cost it is worth it to build up and give them a sense of pride. offer a proper exchange into apple corporate. Give your employees incentive to move to corporate and hire more of them. Apples stopped growing because you are taking people from microsoft and other companies that know nothing of the ideologies that once made apple amazing..

Doesn't Recommend
Disapproves of CEO

4108 Other Employee Reviews for Apple (View Most Recent)

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  1.  

    Hope you drink the cool aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Specialist in Thornton, CO
    Current Employee - Specialist in Thornton, CO

    I have been working at Apple

    Pros

    Apple is one of the most innovative companies in the world. Being part of it is fun and interesting. Every day I learn something new and amazing about mac computers and devices. Full time benifits are great.

    Cons

    You have to completely buy into to the "Apple Speak" if you want to move up in the company. They say we are not a numbers driven company, but when it comes to promotions and pay raises you are partially based on those numbers. Also if you don't hit the numbers you get hassled about how you can position it better. Also to move up, they expect you to take on much more responsibility with out pay bumps or promotions. For example a sales specialist will be expected to order things for the break room. Incoming specialist get paid around $11 an hour with out commission. in a 6 month period I alone brought in $250,000 to the company. At a 1% commission that's $2,500! Plenty of people hit $1 million for the year!

    Advice to ManagementAdvice

    I was up for a promotion to an FRS position, I was by far the most qualified. The manager told me that "You haven't paid the price of admission." After being with the company for a year, pulling long hours doing overnights and launches, I haven't paid the price of admission? All because I am not going to grand stand my accomplishments, and because I am not willing to sell One To One to people who don't need it. We are supposed to be thinking about our customers, but the managers at my store only have the numbers on their mind.

    No opinion of CEO
  2. 1 person found this helpful  

    Good For Tech Support I Guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Home Advisor in Tucson, AZ
    Current Employee - Home Advisor in Tucson, AZ

    I have been working at Apple

    Pros

    I can't complain about the benifits or the pay. Also other people think it's cool. Working at home is nice. Customers are very nice compared to other call centers. Lots of perks.

    Cons

    It's still a phone tech support job and that is still awful even at Apple. In fact it might be worse because management does not have your back and is often reactionary to minor statistical fluctuations that don't persist over a day or so. Management often seems unfamiliar with the process of how we do our job and is a source of misinformation.

    Advice to ManagementAdvice

    Here is how statistics work: If you average a 14 minute hold time over several months, one day of having a 15 minute hold time on the first of the month does not mean that you suck now. At least wait a few days to see if the trend holds up. Also do research before giving bad solutions.

    Approves of CEO
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