Apple

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1 person found this helpful  

I learned quite a bit of information and how to talk to people, but raises and promotions after 3 were next to nothing.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Mac Specialist (Apple Store) in Louisville, KY
Former Employee - Mac Specialist (Apple Store) in Louisville, KY

I worked at Apple

Pros

People seem to respect the fact that you work for Apple. Apple trains its employees how to communicate well with people. Diverse people to work with. Decent discounts, not great! Health insurance is decent. Guaranteed 15min breaks and lunches. They used to work really well with Part-time employee scheduling, but right before I left they were cracking down on wanting employees to work more without added benefits. On launch days, food and drink was provided for staff.

Cons

Even though I had a very high percentage of sales in certain areas and they gave me praise I never got promoted. One reason stated by a manager was that I was doing to well in the area that I was in so and they couldn't afford to lose me to another area of the store, ie. Genius. I then asked for a raise and only annual raises are given...A mere .45 cents. Work almost full-time hours without the full-time pay or benefits. For a company that is the most profitable in the world, you would think they would kick back a bit more for their employees.

Apple needs to figure out a better way to get the message across to customers on how the store operates. I spent so much time getting yelled at by unsatisfied customers because they didn't know they were suppose to check in or where to purchase an item. They greatly need to increase the staff for the amount of traffic each store receives on a daily basis. This understaffing lead to many unsatisfied customers taking it out on employees which in turn make for a very trying day, which turns into every work day.

Advice to ManagementAdvice

Don't hire people off the streets when someone has been working in the store and is qualified for the position/promotion. Promote with-in when employees are performing to above satisfactory expectations. Learn how to keep the staff happy. When morale goes down people tend to hate their job and look elsewhere. Our particular store lost about 20 people in 2 weeks and 2 months later had lost aprx. 35-40 people total. That is a sign of bad management!

Doesn't Recommend
No opinion of CEO

3986 Other Employee Reviews for Apple (View Most Recent)

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  1. 1 person found this helpful  

    Not flexible or understanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Apple

    Pros

    Pays enough.
    Really customer oriented. I really value my time with each customer trying to help them out with their needs.

    Cons

    Could pay more.
    Needs to be more sympathetic to full time students. They are terrible with being flexible with school schedules.
    The sheer amount of employees can be overwhelming. I feel like I'm in high school again.
    The type of employees Apple attracts can be annoying as well. If I wanted to go to Williamsburg to see a bunch of hipsters, I would have.

    Advice to ManagementAdvice

    Pay is what any retail store in the city SHOULD be. So, the fact that Apple is doing rather well lately the pay could be higher.
    If an employee shows interest in growing within the company and looks to move into corporate using his education, listen and help them out so that can happen.

    Doesn't Recommend
    No opinion of CEO
  2. 5 people found this helpful  

    Great company, but thinking different discouraged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Apple

    Pros

    To a large extent, Apple is amazing. I was within the tech support call center management, and both my employees and my coworkers were brilliant and amazing. The "bosses" tend to also be great people, with an occasional (albeit notable) exception. They do respect work/life balance, and there's a hefty program for development in terms of you career within the company. On the corporate side, there's also intangible benefits like "casual attire" (namely, don't come to work naked), monthly parties (with and without alcohol), an on-site gym, etc.

    Cons

    The biggest problem I found was that the dedication to secrecy that Apple is known for is disseminated down to the lowest positions. There were multiple times were we weren't given enough information to adequately prepare for our jobs, or prepare for product releases. I also found that if you wanted to give feedback to decision-makers, your feedback was generally treated like you were a cute child, with a head-pat as they sent you along your way. Sometimes it felt like Apple was torn between wanting to reinvent the wheel every time a new decision came up, and going with a super-corporate, super-strict method that works in other companies, but not with the type of person that Apple has historically hired.

    Advice to ManagementAdvice

    My biggest piece of advice to management would be to not only solicit feedback from employees, but actually listen to it. Even if it costs a bit more money to implement the feedback, the benefit of happy employees will vastly increase their productivity, and decrease the turnover. In short, don't just pay lip service to employee feedback. Also, when making decisions that fundamentally alter peoples' lives, whether it be their day-to-day lives (such as their work schedule), or their lives as a whole (changing benefits, etc.), give people plenty of advanced warning. At least two months is needed for even fairly minor day-to-day life changes.

    Recommends
    No opinion of CEO
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