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This is a particularly good time to be working for Apple Retail

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Expert  in  Chicago, IL
Current Employee - Expert in Chicago, IL

I have been working at Apple full-time for more than 5 years

Pros

Apple has one of the best conceived and articulated customer support standards in the electronics industry. So, assisting customers to fulfill their various needs is generally easy, and does not require the customer to be a computer engineer to comprehend and master. Apple gathers an enormous amount of customer usage data and translates that into constant tweaks to improve its products and offerings for customers. That makes my role of offering customer service particularly easy.
  Additionally, Apple has an open hiring policy that allows people of any age, gender, race, sexual orientation to work for them, as long as they can offer excellent customer service. And, Apple offers several directions and lots of opportunity for self-development once a person is onboard.

Cons

It's retail. Most people will never make an engineer's or corporate salary.

Advice to ManagementAdvice

Apple needs more language skills among their retail workforce. For instance, In Chicago Brazilians are regular shoppers, but no one in the store speaks Portugese. That means staff relies on Google Translate to assist customers.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Apple

  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store)  in  Atlanta, GA
    Current Employee - Mac Specialist (Apple Store) in Atlanta, GA

    I have been working at Apple part-time for less than a year

    Pros

    I enjoy working at apple due to the following reasons: flexible work schedule, fantastic management, fun environment, fantastic benefits.

    Cons

    The only downsides to working at the Apple store is the low pay compared to the amount of money that you bring into the store. Because there is no comission on sales even if you sell $100k in a month (which is typical at my store) you do not recieve any extra compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Glendale, CA
    Former Employee - Specialist in Glendale, CA

    I worked at Apple part-time for more than 3 years

    Pros

    Decent discount, good benefits, fun products

    Cons

    Way too busy for the amount I got paid. i did a lot more work than somebody at this salary should have done. Never recognized for my jobs well done. Management obviously run by a very specific type of person, very cliquey.

    Advice to ManagementAdvice

    Don't be so clicky.

    Recommends
    Positive Outlook
    No opinion of CEO
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