There are newer employer reviews for Apple

Learned a lot about customer service, could have been compensated better.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Family Room Specialist in Friendswood, TX
Former Employee - Family Room Specialist in Friendswood, TX

I worked at Apple full-time (more than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Amazingly talented co-workers. Great opportunities to work with, repair, learn and teach cutting edge technologies and equipment. Fun environment, to learn and work within. Lots of resources for learning, feedback about work environment, managers etc... Great training and mentoring by management and leaders. Decent perks and full benefits for full time employees and par timers that have been employed for a year.

Cons

Ambiguity is the name of the game. If you cannot deal with ever changing processes Apple is not the place for you. Not enough pay and pay increases for the amount of training your must complete.
The most intense customer interactions you'll experience in retail. Actually have seen co-workers attacked by customer trying to get an iPad. Some of the jobs that require much more responsibility, training and testing to acquire do not come with a pay increase.

Advice to Management

Pay employees that excel and got the extra mile MORE! I saw many employees jump thru hoops to "champion" a particular role yet were not rewarded monetarily for their efforts. Family Room Specialist should make MORE money than an average specialist and should get a mandatory raise when promoted.

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  1. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store) in Naples, FL
    Current Employee - Mac Specialist (Apple Store) in Naples, FL

    I have been working at Apple full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    love the people, lots of hard work but fun

    Cons

    always short staffed which makes it hard to handle number of customers

    Advice to Management

    open communication, keep hiring

  2. Helpful (1)

    Best experience of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Santa Clara, CA
    Current Employee - Software Engineer in Santa Clara, CA

    I have been working at Apple full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, amazing working environment, good teamwork, chance for innovation, employee subsidies.

    Cons

    Strict work schedules, very autocratic, stress level is very high.

There are newer employer reviews for Apple

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